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Benefit Loves Loyalty Terms & Conditions

Benefit Loves… Rewards Terms and Conditions
1. Welcome Reward:
20% off offer is available exclusively to Benefit Loves…members. Discount will apply for all new Benefit Loves Members when they make a purchase online or in one of our 6 Boutiques. Not combinable against any other discount. Code is single use only and will be visible in the app only.


2. Birthday Reward

  • When will I receive my birthday reward?
    • We can only send your reward if you have added a valid date of birth to your account before the 1st day of your birthday month. We will send you a push notification one week before your birthday with your reward details. To check if we have your birthday, please check your account preferences in the app.
  • I have not received my birthday reward, what do I do?
    • We can only send you your exclusive birthday code if you have added a valid date of birth to your account before the 1st day of your birthday month. If we do not have your birthday before the 1st day of your birthday month, we will be unable to send you your code. To check if we have your birthday, please check your account preferences in the app. Please contact Customer Services if you have a query about your gift.

 

Benefit Loves… Terms & Conditions

The following terms and conditions apply to the Benefit Cosmetics Loyalty Programme promoted and operated by Benefit Cosmetics

 

‘Benefit Loves…’ is the Benefit Cosmetics UK rewards scheme. It comprises a range of rewards, offers and giveaways and is free to join. By participating in this program, you agree to the terms and conditions below.

 

1. Eligibility
'Benefit Loves...' is available to anyone at least 18 years old and a legal UK resident for the entire period of ‘Benefit Loves…’ membership. No corporate or business use or participation is allowed. Benefit Cosmetics employees may be excluded from any aspect of the rewards scheme at any time at Benefit Cosmetics' discretion. Eligibility may be updated, and Benefit Cosmetics may withhold rewards if your account is terminated. 

2. Activation and Registration
Your account is not transferable once activated. Activate and register your membership on the app. You will need to provide a valid email, UK phone number and UK postal address. Without a valid email address, you will not receive all the regular rewards associated with the program. It is your responsibility to ensure that all your personal details are kept up to date and Benefit Cosmetics will not be responsible for any lost, delayed, or undeliverable communications if you do not do so.

3. Earning ‘Hearts’
You will earn 1 ‘Heart’ for every £1 you spend on benefitcosmetics.com and in Benefit-owned Boutiques; Carnaby Street, Covent Garden, Spitalfields, St Albans, Loughton and Reigate (excluding; Benefit Bicester Village Outlet, Boots, John Lewis, House of Fraser, Selfridges, Next, Feel Unique, Cult Beauty, ASOS, All Beauty, Fenwick, Very, Debenhams, Escentual, De Gruchy, Dufry, Shaws & Son, Flannels, Frasers). To earn ‘Hearts’ on purchases on the website, you must be signed into your Benefit Cosmetics account at the point of purchase and completing your purchase with the same email address you registered your ‘Benefit Loves…’ account with. You also must have accepted cookies on the site for us to track the purchase. Hearts and Rewards earned on https://www.benefitcosmetics.com/en-gb are separate from those earned on any other regional site and cannot be transferred between accounts. 


4. How long does it take for my ‘Hearts’ to be updated?
Your balance will generally be updated within 48 hours of purchase or activity.

5. Do my ‘Hearts’ ever expire?
Yes. ‘Benefit Loves…’ ‘Hearts’ are eligible for redemption for up to twelve (12) months from the date they are originally earned. Please make sure you spend your points within the twelve (12) month validity period to retain your balance.

6. Rewards
As a ‘Benefit Loves…’ member, you will have access to a variety of rewards, you just need to use your ‘Benefit Loves…’ app when you shop either online or in Benefit-owned stores (excluding; Benefit Bicester Village Outlet, Boots, John Lewis, House of Fraser, Selfridges, Next, Feel Unique, Cult Beauty, ASOS, All Beauty, Fenwick, Very, Debenhams, Escentual, De Gruchy, Dufry, Shaws & Son, Flannels, Frasers) You have no general obligation to participate in all rewards but you get to choose which specific reward you want to participate in. By using your loyalty account, you will also be eligible to receive a variety of rewards such as: (iii) ‘Hearts’ with every shop, product giveaways, early access, new product previews, events and experiences. We may also reward our most loyal customers with "little treats" as a thank you. Recipients of these rewards are based upon interaction with the program and product purchases. Inclusions and exclusions will apply and are subject to change.

Rewards may change from time to time, they are subject to availability and if necessary, may be substituted by Benefit Cosmetics. Product giveaways are redeemable in our 6 Benefit owned stores only (Excluding; Benefit Bicester Village Outlet, Boots, John Lewis, House of Fraser, Selfridges, Next, Feel Unique, Cult Beauty, ASOS, All Beauty, Fenwick, Very, Debenhams, Escentual, De Gruchy, Dufry, Shaws & Son, Flannels, Frasers) and may be time limited. We reserve the right to withhold rewards due to eligibility. ‘Hearts’ are non-exchangeable, non-transferable and no cash alternative is offered. Benefit Cosmetics reserves the right at any time in its sole discretion to cancel, void, suspend, modify or supersede any of the rewards at any time if it believes that the draw to select a ‘Benefit Loves…’ recipient is not capable, or is likely not to be capable, of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug, or other technical issue or unauthorised human intervention or any other cause beyond the reasonable control of Benefit that could corrupt or affect the administration, security, impartiality or normal course of the draw). Frequency with which each reward is awarded may vary temporarily from the value stated, or we may change the frequency from time to time where that change is to your rewards.

7. Liability
For the avoidance of doubt, the promoter of the rewards is Benefit Cosmetics UK, Marconi Building, New St, Chelmsford CM1 1PH. Benefit Cosmetics shall have no liability for any delay and/or failure to perform any obligation to the intended recipient of any rewards or other entrants, including those that are caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in any draw for a rewards or the awarding of any rewards (b) any loss or damage arising from or in connection with the allocation of a reward; (c) any act or omission of any third party; or (d) any other events beyond Benefit Cosmetics’ control that may cause the allocation or awarding of the rewards to be disrupted or corrupted. Nothing in these terms and conditions shall limit in any way Benefit Cosmetics’ liability for death or personal injury caused by its negligence.

8. Termination
You can terminate your account at any time on the app within your account. On termination all Hearts earned will be lost. We can terminate your account immediately if at any time, you are, or we reasonably suspect you may be acting fraudulently, criminally or are otherwise in breach of these terms.

9. Making changes to ‘Benefit Loves…’
We can make changes to the eligibility requirements, the rewards, and the terms of the rewards scheme at any time if we believe, in our reasonable discretion, that the change is either to your benefit or is required for the continuing administration of the rewards scheme. Material changes will be communicated to you via email or postal communication where we have been provided with contact details by you. We reserve the right to withdraw or cancel the rewards scheme at any time giving customers seven days’ notice of termination in writing (via email or postal communications). These terms are correct as of February 2023 and may be updated from time to time by Benefit Cosmetics. Current terms are available at benefit.com. 

10. How to contact us
If you have any questions about the rewards scheme, then please visit our website at https://www.benefitcosmetics.com/en-gb/contact-us or contact us customercareuk@benefitcosmetics.com

11. How we may use your personal information
Your personal information obtained by us in connection with the rewards scheme will be used in accordance with all applicable data protection legislation and our Privacy Policy. It will be used to administer the rewards scheme, provide you with rewards and to keep you updated by post and email. By joining the rewards scheme, you agree to receive email, postal and SMS updates from us. You can opt out of any marketing communications that we may send you by updating your preferences online at benefit.com. Benefit Cosmetics is a registered data controller with the Information Commissioner’s Office (registration number 03922046)

12. Which laws apply to this contract and where you may bring legal proceedings?
These terms are governed by the laws of England and Wales, and you can bring legal proceedings in respect of the rewards scheme and our dealings with you in the courts of England and Wales (and/or Scottish courts it you live in Scotland and/or Northern Irish courts if you live in Northern Ireland). The terms are in English and any communications we send to you will be in English. 

13. Your Statutory Rights
Nothing in these terms will affect or reduce your statutory rights. ‘Benefit Loves…’ is a trademark of the promoter Benefit Cosmetics UK, Marconi Building, New Street, Chelmsford CM1 1PH. VAT number 73197342.

 

 

 

Spin the Wheel terms and Conditions

Feeling lucky? Play our Loot Box game and you're guaranteed to be in with a treat - from makeup must-haves to money off our website, everyone's a winner here with Benefit Loves. You can play the game once and once you have played once the reward will save onto you Benefit Loves App. You have until 30th September 2023 to redeem your reward.

Enjoy 15% off Benefitcosmetics.com, code provided when you win, copy code into basket at checkout to redeem. Offer available exclusively at Benefitcosmetics.com. Discount excludes Sale Items and Fan Fest. May not be used in conjunction with any other offer. Coupon is valid until 11.59PM on 30th September 2023.

Enjoy 30% off Benefitcosmetics.com, code provided when you win, copy code into basket at checkout to redeem. Offer available exclusively at Benefitcosmetics.com. Discount excludes Sale Items and Fan Fest. May not be used in conjunction with any other offer. Coupon is valid until 11.59PM on 30th September 2023.

Enjoy a Fun Size Mascara Bundle, code provided when you win, copy code into basket at checkout to redeem. When code is added to basket bundle will be applied to your order. Offer available exclusively at Benefitcosmetics.com. Stock is limited if stock runs out substitutions may be made. May not be used in conjunction with any other offer. Coupon is valid until 11.59PM on 30th September 2023.

Enjoy a Fun Size They’re Real Mascara, code provided when you win, copy code into basket at checkout to redeem. When code is added to basket bundle will be applied to your order. Offer available exclusively at Benefitcosmetics.com. Stock is limited if stock runs out substitutions may be made. May not be used in conjunction with any other offer. Coupon is valid until 11.59PM on 30th September 2023.

Enjoy a Fun Size Badgal Bang Mascara, code provided when you win, copy code into basket at checkout to redeem. When code is added to basket bundle will be applied to your order. Offer available exclusively at Benefitcosmetics.com. Stock is limited if stock runs out substitutions may be made. May not be used in conjunction with any other offer. Coupon is valid until 11.59PM on 30th September 2023.

Enjoy a Fun Size Fan Fest Mascara, code provided when you win, copy code into basket at checkout to redeem. When code is added to basket bundle will be applied to your order. Offer available exclusively at Benefitcosmetics.com. Stock is limited if stock runs out substitutions may be made. May not be used in conjunction with any other offer. Coupon is valid until 11.59PM on 30th September 2023.

Win 2x Tickets to the Greatest Days Premiere and an overnight stay in London

1) By entering in the prize draw, you are agreeing to be bound by these terms and conditions. In the event of a conflict, these terms and conditions take precedence.

2) Entry is open to ‘Benefit Loves…’ members only. Who are not Benefit Cosmetics employees. 

3) There is no purchase requirement to enter the competition.

4) Employees of Benefit Cosmetics, or any company involved in the competition or members of their immediate family or household are not eligible to enter the competition.

5) The prize draw excludes customers outside of the UK.

6) The prize is 2 x tickets to the Greatest Days London premiere (1x per person) 15th June. Accommodation: 1 night’s 4-start hotel accommodation in London, based on sharing one room with double bed, with breakfast 15th-16th June. Travel allowance: £75 per person. 

7) The recipients must travel at the same time with the same itinerary. 

8) At least one traveller much be ages 18 or over; anyone under 18 will require parent or guardian permission prior to travel.

9) £75 per person travel allowance for winner will be provided via bank transfer to the winner’s nominated account, recipient of funds must be aged 18 or over.

10) A valid credit or debit card will be required for security deposit purposes when checking into hotel accommodation.

11) Hotel accommodation is based on 2 adults sharing one room with double bed in London, checking in on 15th June 2023 and checking out on 16th June 2023 only. 

12) Hotel accommodation will be selected prize provider at their sole discretion. 

13) Hotel accommodation for recipients does not include any meals, incidentals, gratuities, or telephone calls. Any other personal expenses incurred during the trip will be the responsibility of the recipients. A credit card for incidentals will be requested by the hotel at check-in and therefore at least one of the recipients must possess and travel with a valid credit card; the prize excludes meals and drinks (except where specified above), excisions, attractions, treatments, visas, personal expenses, and anything not expressly stated in the prize package.

14) If unavailable, experiences and items of a similar nature and value may be offered at prize providers discretion.

15) All elements of the prize must be taken at the same time once booked, the prize cannot be amended or cancelled; prize is non-refundable and non-transferable.

16) No cash alternative is available.

17) The event is set to take place in London 15th June 2023, and it is the winner’s responsibility to be available to travel to London for arrival on the morning/afternoon 15th June for one night hotel stay; exact timings are TBC and subject to change. 

18) The official BBFC rating is TBC and will be advised prior to booking, it is the winner and guest’s responsibility to follow the rules and guidance in relation to the film’s rating.

19) Prize must be taken in accordance with government guidelines and COVID-19 rules and restrictions in place at the time of travel. 

20) The prize provider is element London ltd. Any personal data submitted by the winner of the prize provider will be treated in accordance with prize providers privacy policy, which is accessible at  https://element-london.com/element-london-privacy-policy-travel-english/

21) The prize is subject to availability. It is non-transferable, non-refundable and, unless stated.

22) The winner will be picked at random on June 9th and will be contacted with 3 days of this date. 

23) Benefit Cosmetics has the right to cancel or amend the competition rules at any time.

24) By participating in this prize draw, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for us to hold and process your personal data.

25) If for any reason we are unable to provide the prize as described in these terms and conditions or if for any reason fulfilment of the prize is impacted by mandated efforts to curb the spread of COVID-19, we reserve the right to substitute this for another prize, in our sole discretion, of equal or higher value. Should the impact of COVID-19 cause any delay in delivering the prize and you have not received the prize within 30 days of us sending the prize, please get in touch with us at customercareuk@benefitcosmetics.com

26) All partners reserve the right to substitute prizes of equal or greater value at any time.

27) If the winner is unable to take the prize, they shall forfeit any and all rights to the prize and a new winner will be chosen. 

28) If you are the winner of the competition, you agree that we may use your name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

29) By entering this Competition, you agree that Benefit Cosmetics, and their affiliates have the right to use all or a part of your entry (such as your name, address, email address, etc.) for future advertising, trade & promotion.

30) All partners’ decision is final; no correspondence will be entered into. No responsibility will be accepted for entries that are delayed.

31) Entries not in accordance with the rules will be disqualified.

32) By participating in this prize draw, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for us and the following third parties, on our behalf, to hold and process your personal data: Benefit Cosmetics UK.

33) Your personal information will be processed on our behalf by the Benefit Cosmetics and any subsequent data processor supplying booking and payment services in accordance with our instructions and in compliance with any applicable data protection legislation.

34) The winning customer will be contacted by email, text or phone call as soon as practicable after the prize draw, using the contact details provided with the ticket purchase. The winner will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event the winner does not respond to communications within this period or if any prize is declined, we reserve the right to disqualify that winner and draw another winner.

35) We and our associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

36) If there is any reason to believe that there has been a breach of these terms and conditions or if we believe that your conduct may be unlawful or otherwise bring the prize draw into disrepute, we may, at our sole discretion, reserve the right to make your entry void and exclude you from participating in the competition. Our decision regarding any aspect of the competition is final and binding and no correspondence will be entered into.

This prize is available to you through ‘Benefit Loves…’ a trademark of the promoter Benefit Cosmetics UK, Marconi Building, New Street, Chelmsford CM1 1PH. VAT number 73197342 and Element Management.

Win 2x Tickets to the Press night of 42nd Street and a luxury hotel overnight stay in London

1. By entering in the prize draw, you are agreeing to be bound by these terms and conditions. In the event of a conflict, these terms and conditions take precedence.
2. Entry is open to ‘Benefit Loves…’ members only. Who are not Benefit Cosmetics employees.
3. There is no purchase requirement to enter the competition.
4. Employees of Benefit Cosmetics, or any company involved in the competition or members of their immediate family or household are not eligible to enter the competition.
5. The prize draw excludes customers outside of the UK.
6. The prize is 2 tickets for 42nd Street at Sadler’s Wells Theatre, London,  Weds 14th June, 7.30pm with an overnight stay at the Waldorf Hilton Hotel
7. The prize is subject to availability. It is non-transferable, non-refundable and, unless stated, there are no cash alternatives.
8. The winner will be picked at random on May 16th2023 and will be contacted with 7 days of this date. 
9. Benefit Cosmetics has the right to cancel or amend the competition rules at any time.
10. By participating in this prize draw, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for us to hold and process your personal data.
11. If for any reason we are unable to provide the prize as described in these terms and conditions or if for any reason fulfilment of the prize is impacted by mandated efforts to curb the spread of COVID-19, we reserve the right to substitute this for another prize, in our sole discretion, of equal or higher value. Should the impact of COVID-19 cause any delay in delivering the prize and you have not received the prize within 30 days of us sending the prize, please get in touch with us at customercareuk@benefitcosmetics.com
12. All partners reserve the right to substitute prizes of equal or greater value at any time.
13. If the winner is unable to take the prize, they shall forfeit any and all rights to the prize and a new winner will be chosen.
14. If you are the winner of the competition, you agree that we may use your name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.
15. By entering this Competition, you agree that Benefit Cosmetics, and their affiliates have the right to use all or a part of your entry (such as your name, address, email address, etc.) for future advertising, trade & promotion.
16. All partners’ decision is final; no correspondence will be entered into. No responsibility will be accepted for entries that are delayed.
17. Entries not in accordance with the rules will be disqualified.
18. By participating in this prize draw, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for us and the following third parties, on our behalf, to hold and process your personal data: Benefit Cosmetics UK.
19. Your personal information will be processed on our behalf by the Benefit Cosmetics and any subsequent data processor supplying booking and payment services in accordance with our instructions and in compliance with any applicable data protection legislation.
20. The winning customer will be contacted by email, text or phone call as soon as practicable after the prize draw, using the contact details provided with the ticket purchase. The winner will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event the winner does not respond to communications within this period or if any prize is declined, we reserve the right to disqualify that winner and draw another winner.
21. We and our associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.
22. If there is any reason to believe that there has been a breach of these terms and conditions or if we believe that your conduct may be unlawful or otherwise bring the prize draw into disrepute, we may, at our sole discretion, reserve the right to make your entry void and exclude you from participating in the competition. Our decision regarding any aspect of the competition is final and binding and no correspondence will be entered into.

This prize is available to you through ‘Benefit Loves…’ a trademark of the promoter Benefit Cosmetics UK, Marconi Building, New Street, Chelmsford CM1 1PH. VAT number 73197342