HOW TO SHOP WITH KLARNA
Shop your faves
Complete the order
- A US-issued debit or credit card
- To be 18 years of age or over
- An SMS-capable phone number
- A US residential address
Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express). Please note, prepaid cards are not accepted.
You do not need to pay for goods that aren’t received, or goods that are received damaged, broken, or defective. Follow our help instructions and “report a problem” in your Klarna account to pause your payments until the issue is resolved.
If we issue a refund or cancel your order, Klarna will send an adjusted statement and payment schedule. You can check the status of your payments anytime via Klarna’s site or in your Klarna app.
If you need to return part or all of your order, simply follow our return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and Klarna will pause your statement.
As soon as we process your return, Klarna will send an adjusted statement and payment schedule. With a full return, Klarna will refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.
Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” page, and select “Pay off early.”
Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “Purchases” page, and select “Extend due date.”
If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in 4 payments product even if you have failed to pay on time.