Last Updated: December 30th, 2019
Hey there Gorgeous! Here at Benefit Cosmetics we value your privacy and we want to make sure you feel comfortable using our services. Here’s the nitty-gritty on our privacy practices so you know what types of personal information we collect, how we use it, when it may be transferred to third parties, and the choices you can make.
WHEN IS PERSONAL INFORMATION COLLECTED?
“Personal information” is information that identifies you as an individual. Specifically, under the California Consumer Privacy Act (“CCPA”), personal information is any information that identifies, reasonably relates to, or could reasonably be linked to, whether directly or indirectly, a particular individual or a household.
Personal information is collected when you:
- Create a customer account on the Benefit Cosmetics Sites, apps, or in our stores;
- Place an order from a Benefit Cosmetics Site;
- Allow us to track your location;
- Use the Brows Try-On feature (your submitted image is temporarily used to enable the feature to work and is not retained by Benefit Cosmetics);
- Make purchases in stores;
- Join our loyalty program;
- Use our online services, such as the chat service;
- Agree to opt-in to receive marketing communications from us by email, telephone web push notifications, SMS, or postal mail, depending on your selection;
- Answer surveys or satisfaction questionnaires based on your customer experience;
- Interact with us via Benefit Cosmetics’ official page on social networks or when we suggest re-use of content that you have published on a social network;
- Contact our customer service;
- Send requests for information to us;
- Take part in an event organized by Benefit Cosmetics or our partners; Enter a sweepstakes, contest or other promotion;
- Brows on the Internet using cookies or similar technology, or when you click on advertisements for our products or services;
WHAT PERSONAL INFORMATION IS COLLECTED?
Some personal information is provided by you and some is received from other sources, like third party services and optional promotions or sweepstakes in which you participate, which may be combined with other information we have about you. Below are the types of personal information we may collect about you.
A. INFORMATION YOU PROVIDE TO BENEFIT COSMETICS
The type of personal information that is collected depends on your interactions with Benefit Cosmetics and may include:
Identifiers such as your first and last name, your social media handle, government ID and other similar identifiers are collected.
Your first and last name, email address, telephone number, postal address, social media handle and other similar contact information are collected when you provide it to Benefit Cosmetics.
The payment data necessary to process your purchase is collected if you make a purchase on the Benefit Cosmetics website or in a Benefit Cosmetics Boutique.
|If you make a purchase, product and/or service information, order number, receipts, the purchase date or location, and other similar data relating to purchase transactions is collected.|
Your identity, contact information, purchase history, communication preferences and other similar account information are collected if you choose to create a Benefit Cosmetics Account.
Your identity, contact Information, resume/Curriculum Vitae, cover letter and other similar employment information you submit are collected when you apply for employment at Benefit Cosmetics.
Your product preferences and online settings such as your language preference are collected.
Your geographic location, if you choose to share location information with us, is collected.
Health Related Data
Specific information regarding your health if you notify Benefit Cosmetics of any allergies or undesirable side-effects concerning any of Benefit Cosmetics’ products or services is collected.
Information you provide regarding your physical features or attributes when you use a product or service, such as if you leave a product review on the Benefit Cosmetics website, is collected.
B. INFORMATION COLLECTED WHEN YOU USE BENEFIT COSMETICS SERVICES OR WEBSITE FEATURES
Personal information is also collected in connection with certain Benefit Cosmetics services, optional sweepstakes or promotions, website features, or your business relationship depending how you choose to interact with Benefit Cosmetics and may include:
Your contact information, appointment time, the type of service, and other similar appointment information is collected when you book an appointment for Benefit Cosmetics services.
The type of service you participate in and other similar information related to your service is collected, such as specific information regarding your health if you notify Benefit Cosmetics of any allergies or undesirable side-effects concerning any of Benefit Cosmetics’ products or services;
Your identity, contact information, order details, and other similar information is collected when you provide it to Benefit Cosmetics customer service.
Brow Try-On Feature
If you use the Brow Try-On feature, your image, which may include your skin tone, face shape, eye shape, brow shape, hair color, age or skin condition, is used to enable the feature to work. Your image is stored on your device and is not retained by Benefit Cosmetics.
Information you provide relating to your identity, location, physical features and product opinions are collected if you choose to leave a product review.
Sweepstakes or Promotions
Your contact information and other information you provide to Benefit Cosmetics is collected when you choose to participate in an optional sweepstakes or promotion.
Your job title, company or organization name, contact information and the types of information and marketing communications you are interested in receiving from us is collected.
Personal information which is essential to provide Benefit Cosmetics’ services is marked with an asterisk (*) on Benefit Cosmetics’ online webforms, electronic forms used at some service counters and Boutiques, and off-line paper forms. Information not marked with an asterisk is optional and enables us to improve our communications and services with respect to you.
You may choose not to provide certain personal information to Benefit Cosmetics, however, please be aware that if you do not fill in the compulsory fields marked with an asterisk, you may be unable to access certain services or Site functionalities, and/or Benefit Cosmetics may be unable to respond to your request.
i. WHAT ARE COOKIES?Cookies are small text files sent from a website and stored on your device. Some cookies are necessary for the website to function properly and others improve your browsing experience by remembering your preferences. Some cookies may track how you use a website to provide more relevant communications or marketing, or to better understand how the website is used.
The following types of cookies, pixels, and other similar technologies may be placed on your device when you visit the Benefit Cosmetics Sites:
Essential cookies are necessary for to enable you to browse the Benefit Cosmetics website and use its features. For example, essential cookies enable you to use services such as placing online orders.
Analysis & Customization Cookies
These cookies are not necessary for the functioning of the Benefit Cosmetics website, but they may improve your browsing experience by storing your preferences. For example, these cookies may help you to search more effectively, optimize your purchasing experience, help us better identify your requirements, improve our offers to you, and optimize the functioning of our website.
Depending on your browser settings, advertising cookies, pixels and other similar technologies may be used to show you advertising that is more relevant to you. You may learn more about modifying your preferences to receive advertising cookies below.
ii. SOCIAL MEDIA
iv. MANAGING COOKIE PREFERENCES
You can modify your cookie preferences through the settings available on your browser, however please note that if you modify or restrict certain cookies, you may not be able to take full advantage of certain features of our website and you understand that Benefit Cosmetics is not responsible for any degradation in service you may experience as a result of choices you have made to reject certain cookies. You may find additional information about managing your cookie preferences through your browser settings below.
- Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Safari: https://support.apple.com/kb/PH19214?locale=en_US
- For Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Opera™: https://help.opera.com/en/latest/security-and-privacy/
You may also find more information regarding third party cookies and similar technology used for advertising purposes and exercise choices available to you offered by participating companies concerning interest-based advertising by visiting the Network Advertising Initiative and the Digital Advertising Alliance websites:
- Network Advertising Initiative: http://optout.networkadvertising.org/
- Digital Advertising Alliance: http://optout.aboutads.info/
NOTICE OF PUBLIC POSTING AREAS
Please note that any information you include in a product review, comment or message that you post in any posting area viewable by the public is available to anyone with Internet access. Do not include any personal information that you do not want others to know in any message you post publicly. For example, if you do not want others to know your email address, do not include it in a public post. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.
THIRD PARTY LINKS ON THE BENEFIT COSMETICS SITES
HOW IS YOUR PERSONAL INFORMATION USED?
Personal information is collected in support Benefit Cosmetics’ business operations and is used to provide Benefit Cosmetics’ various products and services. Depending on how you interact with Benefit Cosmetics, your personal information may be used for the following purposes:
Administer Your Account
Your information is used to:
Orders & Purchases
Your information is used to:
Your information is used to:
Process Job Applications
Your information is used to:
Communicate With You
Your information is used to:
Personalization / Customer Experience
Your information is used to:
Your information is used to:
Sweepstakes, Promotions & Events
Your information is used to:
Your information is used to:
Your information is used to:
Security & Fraud Prevention
Your information is used:
Legal & Compliance Obligations
Your information is used to:
Provide or Improve Our Products and/or Services
Your information is used to:
The retention period for personal information may vary based on certain circumstances or legal obligations. Benefit Cosmetics retains personal information for so long as necessary to provide the products or services you have requested, or for the period of time relevant for legal compliance or essential business purposes such as enforcing contracts, maintaining security, or dispute resolution.
HOW IS YOUR PERSONAL INFORMATION SHARED?
A. BENEFIT COSMETICS AFFILIATE COMPANIES
B. COMPLIANCE WITH LAWWe may access, preserve, use, or disclose your personal information to meet legal, regulatory or treaty obligations, to respond to requests from recognized legal authorities, or if we have a good faith belief that the law requires us to do so or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud. We may access, preserve, use, or disclose your personal information to protect the rights of the business, its property, its employees and others, or to enforce our billing or contracts. In the event that Benefit Cosmetics is involved in a direct or indirect reorganization process, such as a merger, acquisition, sale, dissolution, bankruptcy or other change in ownership, your personal information may be among the transferred business assets.
C. THIRD-PARTY SERVICE PROVIDERS
Benefit Cosmetics uses third-party service providers to facilitate certain services on behalf of Benefit Cosmetics. Depending on your interactions with Benefit, your personal information may be shared with third-party service providers that help with the following:
- Payment processing
- Social media
- Job application management
- Marketing and sales
- Customer service
- Event organization
- Product orders
- Product reviews
- Appointment booking
- Website administration
- Customer relations management
D. DATA TRANSFERS
Benefit Cosmetics LLC and the Benefit Cosmetics Affiliate Companies store and process personal information both inside and outside of the United States. Certain countries where data is processed may have data protection laws that differ from those in your country. Data transfers outside of the European Economic Area are subject to appropriate guarantees, especially contractual, technical and organizational guarantees, that comply with applicable regulations relating to the protection of personal information.
HOW IS YOUR PERSONAL INFORMATION PROTECTED?
We implement reasonable security measures to protect your personal information against unauthorized access, use, or disclosure which includes physical, administrative, and electronic safeguards. For example, when you place an order on a Benefit Cosmetics Site, payments are processed via a secured payment platform. Your payment details are encrypted prior to transit using SSL (Secure Socket Layer) protocol and encrypted at rest on our third-party servers. It is your responsibility to keep your passwords confidential. If you suspect your Benefit Cosmetics Account has been compromised, please immediately notify us.
Please understand that no method of data transmission or storage is 100% secure and it is not possible to guarantee that a network or system will never be compromised. Consequently, while we utilize reasonable security measures to protect personal information, we cannot guarantee or warrant the security of any personal information you transmit to us and you understand that any personal information that you transfer to us is done at your own risk. If we learn of a security-systems breach we may attempt to notify you so that you can take appropriate protective steps. By using the Benefit Cosmetics Sites, or otherwise providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of any Benefit Cosmetics Site and/or services. We may post a notice via our Benefit Cosmetics Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
CHILDREN’S ONLINE PRIVACY
The Benefit Cosmetics Sites are general audience sites and are not intended for use by children under 13. If you become aware that a child under 13 has provided personal information through any Benefit Cosmetics Site, please notify us here. If we become aware that a child under age 13 years of age has provided personal information through any Benefit Cosmetics Site, Benefit Cosmetics will take steps to immediately delete it.
WHAT ARE YOUR RIGHTS AND CHOICES?
A. ALL BENEBABES’ RIGHTS
Benefit Cosmetics provides several ways for you to manage your personal information and exercise your choices:
i. MARKETING COMMUNICATIONSYou may exercise choices and manage the communications you receive from us at any time by logging into your Benefit Account online and adjusting your communication preferences, by using the link to unsubscribe in email communications sent to you, or by making a request to unsubscribe through the Benefit Privacy Portal here.
ii. ACCESS TO YOUR INFORMATION
You can review and edit certain account information you have chosen to add to your profile by logging into your Benefit Account online. You may also contact us directly via the Benefit Privacy Portal here to delete your Benefit Account, or to make a request to correct or update your personal information.
iii. JOB APPLICANTS
Please inform us in writing of any changes to your contact details via the Benefit Privacy Portal in the Contact Us section below to help us manage your application more efficiently. Please be aware that the Privacy Portal is made available for privacy related communications only. Communications related to the status of your application should not be sent to the Benefit Privacy Portal and will not be responded to outside of the appropriate Human Resources channel for such inquiries.
B. CALIFORNIA RESIDENTS' RIGHTS
Are you a California resident, Gorgeous? The California Consumer Privacy Act (“CCPA”) provides some California residents with additional rights. Please visit Benefit Cosmetics’ California Privacy Notice to learn more or to exercise your California Privacy Rights.
[NAME OF COMPANY] pays particular attention to the processing, confidentiality and safety of your personal data.
[NAME OF COMPANY], a [TYPE OF COMPANY] company with headquarters located at [ADDRESS], registered in the [CITY] trade and companies register under no. [NUMBER], and Benefit Cosmetics a Limited Liability Company with headquarters located at 225 Bush Street San Francisco, 20th Floor, California 94104 (hereinafter “Benefit Cosmetics”), is/are the data controller(s) of personal data collected on the website [WEBSITE ADDRESS] in the sense of regulations applying to personal data, in particular Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter the "GDPR").
I. What is personal data?
Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, photo, etc.
II. When can we collect your personal data?We can collect your personal data when you:
- create a customer account on our website, apps, or in our stores;
- order goods from our website;
- allow us to track your location;
- user submitted image for sharing Brows Try on (temporarily, no longer than 2 hours);
- make purchases in stores;
- join our loyalty program;
- use our online services, such as the chat service;
- agree to opt-in to receive marketing communications from us by email, telephone, web push notifications, SMS or post, depending on your selection;
- answer surveys or satisfaction questionnaires based on your customer experience;
- interact with our Company via its official page on social networks or when we suggest re-use of content that you have published on a social network;
- contact our customer service;
- send requests for information to our Company;
- take part in an event we organize or our partners organize;
- enter a sweepstakes, contest, or other promotion;
- browse on the Internet using cookies or similar technology or when you click on advertisements for our products.
III. What personal data might we collect?
(i) As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our website, mobile apps, in selected stores, or in paper form, for a range of purposes (see IV for a list of processing purposes).
Information we might collect includes:
- Your identity;
- Your contact details (e.g. email address);
- Your personal preferences in relation to the products we market or to our website (e.g. language);
- Information relating to your orders, their tracking and your purchase invoices;
- Information you may provide for our customer service;
- Specific health data if you notify us of any undesirable side-effects concerning any of our products;
- Your bank details if you place an order via our website;
Important: your bank details are encrypted on our third-party servers. Payments are processed via a secured payment platform, involving additional verifications, in order to guarantee the security of purchases made on www.benefitcosmetics.com and combat fraud. The details you provide of your Payment Card when placing an order are always encrypted prior to transit using an SSL (Secure Socket Layer) protocol.
Personal data essential to Benefit Cosmetics is marked with an asterisk on all personal data collection forms on our website, in electronic form at some of our counters and stores, as well as off-line in paper form. If you do not fill in these compulsory fields, Benefit Cosmetics will probably be unable to respond to your request and/or provide you with the requested services. Other information is optional and enables us to get to know you better and improve our communications and services with respect to you.
(ii) We may also collect certain data generated by your purchases of products or services, online or in stores, particularly information regarding the amount and type of your purchases.
(iii) Lastly, we may collect information regarding the use of our website, especially with respect to your browsing (pages visited, links clicked, etc.). Some of this information may be collected using cookies placed in your web browser when you browse our website. For more information about cookies, read point III of this policy.
If you apply for a job with our Company via our website, we may collect the following information:
- Your identity;
- Your contact details;
- Your Resume / Curriculum Vitae;
- Your cover letter / application letter
As this data concerns your application, please inform us in writing of any changes to your contact details or, more generally, to your career and employment situation, to help us to manage your application efficiently.
IV. For what purpose is your personal data collected and used?
Benefit Cosmetics processes your data to:
- enable you to create a customer account on our website, applications and at our counters and in our stores;
- manage your access to your customer account on the Internet or our applications;
- connect you to external, third party applications, such as when you create an account using an external application such as Facebook, Instagram, Snapchat, YouTube, or Twitter;
- process and manage your online orders and their delivery;
- record purchases made at our counters or in our stores;
- secure online transactions, prevent fraud, payment incidents and manage debt collection (see our terms and conditions for more details);
- manage customer relations with respect to any requests for information or complaints you may send us via our website, customer service or social network pages;
- manage our loyalty program;
- trace and manage any alerts you may send us as part of our cosmetic vigilance obligations;
- manage and optimize your customer experience by improving our knowledge of our customers;
- propose appropriate, tailored services, particularly when we enhance our products and services;
- conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing;
- subject to your consent, send you information on our offers, news and events on your chosen communication media;
- contact you regarding sweepstakes, or contest that you participate in though our website or our applications;
- manage your participation in any events to which you have signed up;
- manage any online job applications.
V. What legal grounds legitimize the processing of your data?
Benefit Cosmetics processes your personal information:
- to perform the contract agreed between yourself and Benefit Cosmetics, to manage your access to your customer account and to process and track your orders;
- within the framework of its legitimate interest for the purposes of marketing management, securing its digital media (websites, applications, etc.) and combating fraud;
- when you have given your consent for the processing of your data, especially for the purposes of managing our sales prospection, and of your browsing data via cookies, etc.
- within the framework of compliance with our legal obligations, particularly fiscal obligations (conserving purchase invoices) and cosmetic vigilance with regard to Regulation (EU) 1223/2009 of 30 November 2009 on cosmetic products;
VI. Who are the recipients of your personal data?
Your personal data is processed by the personnel of Benefit Cosmetics. We ensure that only authorized persons within Benefit Cosmetics have access to your personal data when this is necessary for the purpose of managing our commercial relations or meeting our legal obligations.
We may also share your personal data with:
- other Benefit Cosmetics subsidiaries domestic or abroad, as well as with our parent company [NAME OF PARENT COMPANY];
- other entities of the LVMH Group, with some of these entities acting as data processors;
- subcontractors, such as:
- site hosting and maintenance service providers and the providers of our electronic personal data collection solutions at counters and in stores;
- payment service providers;
- anti-fraud service providers;
- logistic service providers;
- marketing solution service providers;
- sales prospection and social network communication service providers; o customer service providers;
- service providers for managing cosmetic vigilance alerts;
- event organization service providers;
Lastly, BENEFIT COSMETICS may need to share your personal data with third parties to meet its legal, regulatory or treaty obligations, or to respond to requests from authorized legal authorities.
With your consent, data regarding your job application may be shared with other companies of the Benefit Cosmetics Group and of the LVMH Group worldwide, for recruitment purposes.
VII. Transferring data abroad
Some recipients of your personal data may be located abroad, including outside of the European Economic Area.
All data transfers outside of the European Economic Area are subject to appropriate guarantees, especially contractual, technical and organizational guarantees, that comply with applicable regulations relating to the protection of personal data.
VIII. How long do we keep your data?
Legal periods of retention defined by Benefit Cosmetics comply with the recommendations of [NAME OF SUPERVISORY AUTHORITY] and/or the legal obligations covering Benefit Cosmetics.
IX. What are your rights and how can you exercise them?
Under current regulations, particularly the GDPR, you have the right to access and correct your personal data, request erasure, object to processing on legitimate grounds and obtain limitation or portability, insofar as this is applicable.
You can exercise these rights directly with Benefit by submitting a request at https://privacy.benefitcosmetics.com/.
If, at any time, you no longer wish to receive details of our offers, news and events, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you.
You may also lodge a complaint with the [NAME AND ADDRESS OF SUPERVISORY AUTHORITY].
X. Contact details of the Data Protection Officer (DPO) and your right to lodge a complaint
For all questions relating to the collection and processing of your data by Benefit Cosmetics, you can contact the Benefit Cosmetics Data Protection Officer by submitting a request at https://privacy.benefitcosmetics.com/.
Information on cookie management
This section is dedicated to our policy for managing cookies on the website [WEBSITE ADDRESS]. It has been designed to provide you with information on the origin and use of browsing data processed when you use our website, together with your rights.
WHAT IS A COOKIE?
When you use our website, we may, depending on your choice, place a text file on your terminal (computer, smart phone or tablet) via the web browser.
This text file is a cookie. Throughout the period of validity or registration, it will enable Benefit Cosmetics to identify your terminal during subsequent visits.
Only the entity issuing the cookies is able to read or modify the information they contain.
Below you will find information about the cookies that may be placed on your terminal when you visit the pages of the website [WEBSITE ADDRESS], either by Benefit Cosmetics, or by third parties, together with ways in which you can delete or refuse installation of these cookies.
WHAT IS THE PURPOSE OF THE COOKIES ISSUED ON [WEBSITE ADDRESS],
There are several types of cookies, some of which are issued directly by Benefit Cosmetics and its service providers, whilst others may be issued by third parties.
I. Cookies issued by Benefit Cosmetics and its service providers
Different types of cookies may be placed on your terminal whilst you are browsing on our website:
(i) "Essential" cookies
These cookies are essential for browsing on our website, especially for the functioning of the order process.
Deletion of these cookies may cause problems with browsing on our website and make it impossible for you to place an order.
These cookies are also necessary for tracking the activity of Benefit Cosmetics.
They may be installed on your terminal by Benefit Cosmetics or by its service providers.
(ii) "Analysis and Customization" cookies
These cookies are not essential to browsing on our website, but may help you, for example, to search more effectively and optimise your purchasing experience and help us better target your requirements, improve our offer and optimise the functioning of our website.
(iii) "Advertising" cookies
Cookies may also be used for advertising purposes. These cookies ensure that the adverts you see are the most relevant to you.
What is the benefit of seeing special offers and advertising tailored to your browsing preferences?
The aim is to show you the most relevant offers and advertising. As such, cookie technology enables us to display content, in real-time, that is best suited to your fields of interest, as deduced from your browsing history on our website.
The interest you show in content displayed on your terminal when you consult a website often determines the advertising resources of this site, enabling it to provide its services, which are often supplied free of charge to users. You doubtless prefer to see offers and advertising that are relevant to you, rather than content that is of no interest to you at all. Similarly, both Benefit Cosmetics and advertisers want their offers and advertising to be shown to Internet users that are likely to be interested in them.
Important information if you share your terminal with other users
If your terminal is used by several people or when a single terminal has more than one type of browser software, we cannot be sure that the services and advertising sent to your terminal will match your use of the terminal, rather than that of another user.
In this case, sharing use of your terminal with others and deciding your browser cookie settings are your free choice and your responsibility.
II. Cookies issued by third-party companies
These cookies are not essential to browsing on our website.
On our website, we may include computer applications from third parties that enable you to share our website content with others, inform others that you have been consulting our website or notify them of your opinion concerning content on our site. This particularly concerns use of the "Share" and "Like" buttons featured on social networks such as Facebook, Twitter, Instagram, Pinterest, etc.
The social network providing these application buttons is likely to identify you via this button, even if you have not used it when browsing our website.
Indeed, this type of application button can enable the social network concerned to track your browsing on our website, simply because your account on the social network in question is enabled on your terminal (a session is open) whilst you are browsing our website.
We have no control over how social networks collect information regarding your browsing on our website and associated with the personal data they hold.
We encourage you to read the privacy policies of the social networks to learn about the purpose, especially advertising, of any browsing information they may collect via these application buttons. These privacy policies should enable you to exercise your choices with respect to these social networks, in particular by changing your account settings. </>
Visit the websites of the aforementioned social networks for more information about their privacy policies.
III. Managing the cookies placed in your web browser
You can decide whether to allow cookies to be installed on your terminal.
Using the privacy browser extension available on our website, or by changing the settings of your browser software, you can choose whether to accept the installation of cookies on your terminal at any time, simply and free of charge.
(i) Choices offered to you via the cookie consent management tool
The cookie consent management tool enables you to choose the cookies that can be installed on your website, except for essential cookies that are required for browsing and placing orders on [WEBSITE ADDRESS], and for managing the activity of Benefit Cosmetics.
If you do not want Benefit Cosmetics to install some or all of the Cookies, you can notify us of your choices via the cookie consent management tool, which can be accessed from the cookie information strip displayed when you first use our website.
(ii) Choices offered by the privacy browser extension
The privacy browser extension enables you to choose the cookies that can be installed on your website, except for essential cookies that are required for browsing and placing orders on [WEBSITE ADDRESS], and for managing the activity of Benefit Cosmetics.
If you do not want Benefit Cosmetics to install some or all of the Cookies, you can notify us of your choices via the privacy browser extension, which can be accessed from the cookie information strip displayed when you first use our website.
(iii) The choices offered to you by your browser software (i.e. Internet Explorer, Safari, Firefox, Google Chrome, etc.).
You can adjust your browser settings as you wish, so that cookies are either (a) accepted and registered on your terminal or (b) refused.
a. Agreeing to Cookies
If your browser software is set to accept the registration of cookies on your terminal, the cookies embedded in the pages and content you have consulted will automatically be registered on your terminal.
b. Refusing Cookies
You can set your browser software so that:
- you systematically refuse the registration of cookies on your terminal.
Important: Any adjustments you may make to the settings in your browser software concerning the acceptance or refusal of cookies may modify your browsing on the Internet and your terms of access to certain services requiring use of these cookies.
For example, by refusing certain essential cookies, you may no longer be able to place orders on our website.
If you choose to refuse the registration of cookies on your terminal or if you delete cookies that are already registered, we decline all responsibility for any consequences relating to the degraded performance of our services resulting from the fact we are unable to register or consult the cookies required for their performance and which you have refused or deleted.
How to exercise your choice, depending on your browser
Settings vary from one type of browser software to another. Details can generally be found in your browser software help menu. We therefore encourage you to look at your settings to find out how you can make choices regarding cookies.
- For Internet Explorer™: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies
- For Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- For Chrome: https://support.google.com/chrome/answer/95647
- For Firefox: https://support.mozilla.org/kb/enable-and-disable-cookies-website-preferences
- For Opera™: https://www.opera.com/help/tutorials/security/privacy/
Last Updated: 2/1/2016
I. Types of Information Collected.
We collect two types of information when you visit Benefit’s Sites: (a) personally identifiable information and (b) non-personally identifiable information.
(1) Personally identifiable information.
Personally identifiable information is any information about you, such as your name, address, telephone number, credit card number and billing information, birth date, email address, profile information, and purchase history. Whether or not you provide your personally identifiable information to us is completely up to you, but if you choose not to provide the information we request, you may be unable to fully enjoy Benefit’s Sites and services, make a purchase or complete a transaction.
(2) Non-personally identifiable information.
Non-personally identifiable information can be technical information or it can be demographic information, such as your age, gender or interests. Non-personally identifiable information does NOT identify you personally.
II. Information Collection Practices.
When you visit Benefit’s Sites, with the help of our third party authorized agents, we may collect information both passively and directly.
(1) Passive Information Collection.
We may collect information passively, while you are visiting or interacting with Benefit’s Sites. We call this “passive” collection since you may not know that this data is being collected when you visit or interact with Benefit’s Sites. This information may consist of the following items: website visitors’ IP address, IP address-related information, system Media Access Control address, network configuration information, network device information, browser plug-in type and versions, and operating system.
Also, we may collect your location if you choose to allow us to track your location through Benefit’s Sites or if your personal or non-personal information indicates a certain geographic location. This information may help us provide recommendations to you based on your location, serve you with advertisements or direct you to a product or service that we believe may be of interest to you and that is marketed to people near your location.
Finally, in order to help facilitate the delivery of relevant content, we may utilize third party data analytics tools to identify how users engage with Benefit’s Sites and to provide us with information regarding our users.
Information that is collected passively may be non-personally identifiable or it may identify you personally. Further, this information may be collected whether you are signed in to Benefit’s Sites or not. The purpose of this data collection is to optimize your experience on Benefit’s Sites, to ensure we are partnering with third parties that offer products and services that are of interest to you, to facilitate a transaction or fulfill the terms of an agreement, or to ensure that the advertisements offered to you are relevant.
(2) Direct Information Collection.
We also may collect information from you directly, at the time that you supply data to us via Benefit’s Sites. This information may be collected in the following instances:
- Purchases. When you place an order through Benefit’s Website, we require that you provide your personally identifiable information, such as your name, email address, shipping/billing address, phone number, credit card number and its expiration date in order to process and track your order. We may also maintain a record of your product purchases.
- Creating an Account. When you create an account on any of Benefit’s Sites, we may ask for your full name and email address. We also ask you to create a password to access your account. You are responsible for maintaining the confidentiality of your account and password. You do not need an account to make an online purchase, but you will need to create an account to use some of the other features on Benefit’s Sites, such as to participate in the Ratings & Review feature. You can also create an account on Benefit’s Blog by providing a username and your email address.
- Sign-up for Emails and Catalogs. You can sign up on Benefit’s Sites and in Benefit stores to receive promotional emails from us that include the latest information about our new products, exclusive offers, tips and tricks and more. If you sign up for emails, we will ask you for your email address. We may also ask for other personally identifiable information, such as your name and country location. If you sign up to receive our catalog, we may ask for your name, mailing address, email address and other optional information regarding your preferences and interests.
- Facebook Applications. When you use one of our applications on Facebook, we will request your permission to access certain personally identifiable information on Facebook, such as your name, profile picture, gender, networks, user ID, list of friends, and other profile information. Depending on the application, you may have the opportunity to post reviews, questions, answers and other content to the application. You can change certain settings relating to these applications through your account and privacy settings on Facebook.
- Feedback. If you contact us to give us feedback or ask questions about Benefit’s Sites or any of Benefit’s services or products, we may store your communications, including any personally identifiable information you include in them, so we can effectively respond to you.
III. Use of Information.
We collect information to serve you better and to provide you with a customized experience while using Benefit’s Sites. Here are some examples of how we may use your personally identifiable information and non-personally identifiable information:
(1) Personally identifiable information.
We may use your personally identifiable information in the following instances:
a. to fulfill a request from you, such as to send you catalogs, promotional emails or email notifications, fulfill and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order, and generate web analytics to compile user data for marketing purposes. If you would rather not receive promotional emails from us, please see the section titled “Opting Out” below.
b. to request feedback and to enable us to develop, customize and improve Benefit’s Sites and our publications and products;
c. to conduct marketing analysis and to send you surveys or newsletters;
d. to contact or alert you about Benefit’s Sites, or any products, activities, special events or offers from us or our partners; and/or to contact or alert you for other marketing, informational, product development or promotional purposes;
e. to keep track of any purchase made by you and/or notify you of any product or service we believe may be of interest to you;
f. if necessary, to facilitate or assist with any transaction between you and any of our affiliates or with any other website that is affiliated or related to us;
g. to contact you about your use of Benefit’s Sites, or to otherwise respond to your emails, submissions, comments, requests or complaints, including customer support inquiries or questions about our products or services;
h. to tie it to your non-personally identifiable information or demographic information in order to provide you with recommendations for products or services that are based on your interests, purchase history, your age or your location;
i. to combine the personally identifiable information you provide us with other personal and non-personally identifiable information about you (such as demographic and past purchase information) from our records and from other sources, such as address update services, to use for future marketing initiatives and to help us improve Benefit’s Sites and your overall shopping experience;
j. in the event you purchase a product or service, we may use your personally identifiable information to process your order, complete a transaction or perform after-sales services;
k. to administer Benefit’s Sites, anticipate and resolve problems with these sites; to store contacts you enter or upload into your contacts list for your private use and viewing;
l. to connect you to external, third party applications, such as when you create an account using an external application such as Facebook or Twitter;
m. to contact you regarding any promotion, sweepstakes or contest that you participate in through Benefit’s Sites; and
n. for other purposes about which we notify you.
(2) Non-personally identifiable information.
Non-personally identifiable information is used in correlation with personally identifiable information, in order to fulfill transactions, provide you with a requested service, for research and market development, or in other ways as permitted by applicable laws, including combining non-personally identifiable information with personally identifiable information.
IV. Sharing of Information.
(1) Personally identifiable information.
b. To complete your purchase. If you choose to make a purchase on Benefit’s Sites, we may collect from you your credit card number, billing address and other information related to such purchase, and we may use such collected information in order to fulfill your purchase. We may also provide such information, or other personally identifiable information provided by you, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card).
c. From time to time, Benefit’s Sites may include collaboration features that by their nature support sharing with users you choose. Those users can see your name, email address, information you add to your profile, and any files you choose to share; and they can post comments and email you.
d. On occasion we may also share a portion of our postal mailing list (which includes our customers’ names and postal addresses) with other companies or organizations that want to market products or services to you. We may also share your name, postal address and transactional information (including information about your past purchases but not any payment information) with third parties for marketing purposes, unless you direct us not to (see “Opting Out” section below). Also, we may share your personally identifiable information (either alone or in combination with non-personally identifiable information and/or demographic information) with affiliates, strategic partners, agents, third party marketers or other unaffiliated parties who are offering products or services that we believe may be of interest to you or who require your personally identifiable information for research, administrative and/or internal business purposes. These parties may use this information to contact you with an offer or advertisement related to a product or service, or they may use such information for their own research, administration or business purposes. If you do not want us to share your personally identifiable information in this manner, please do not provide us with this information. We do not ever rent or sell your email address with these organizations or with other third parties for marketing purposes, without putting you on notice.
f. We may be required to share your personally identifiable information in order to fulfill a service to you. For example, if you register on Benefit’s Sites, we may have to share your personal and/or non-personally identifiable information with third parties in order to provide content to you that we believe may be of interest to you.
g. We also may have to share your personally identifiable information if you choose to enter a sweepstakes or contest in order to fulfill the terms of that promotion. This means that we may share the information for prize fulfillment purposes or mail carriers. We also may share your information with the co-sponsor of that promotion or to market the prize distribution.
h. We may have to share your information with unaffiliated third-party service providers, agents or independent contractors who help us maintain Benefit’s Sites and provide other administrative services to us (including, but not limited to providing customer service, maintaining and analyzing data, sending customer communications on our behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions). We seek to ensure that these unaffiliated third parties will not use the personally identifiable information for any other purpose than to provide the administrative services for which they are responsible. Because the unaffiliated third-party service providers that help us administer Benefit’s Sites and will have access to users' personally identifiable information, if you do not wish for these unaffiliated third-party service providers to have access to your information, please do not register or submit any personally identifiable information to us.
j. We may share personally identifiable information and/or non-personally identifiable information in order to track and analyze usage and volume statistical information from our visitors and customers and provide such information to third parties.
k. For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, that we deem necessary.
(2) Non-personally identifiable information.
V. Information on Public Areas of Benefit’s Sites.
Any information you submit in a public area of Benefit’s Sites – such as on a social media page, user comments, comments on Benefit’s blogs, reviews or comments on the Ratings & Reviews feature, questions or answers on the Ask & Answer application or any other public forum - will not be treated as confidential and may be publicly disclosed. This applies to personally identifiable information, as well as non-personally identifiable information, so please consider your public postings before doing so. Additionally, information posted on social media pages will be subject to the terms governing those pages and websites.
VI. Location Services.
Benefit’s Applications may include features that can provide you with location-based information if you tell us where you are (i.e., by allowing your mobile device to send us your location). If you want to deactivate this feature, please contact your carrier for information on how you can disable location services on your mobile device.
VII. Protecting Kids’ Privacy.
Benefit’s Sites are not intended for children. We do not knowingly collect personally identifiable information from children, and none of the Benefit Sites are designed to attract children. In the event that we learn that a person under the age of 13 has provided personally identifiable information to Benefit, we will delete such personally identifiable information.
VIII. Protecting Your Security.
Security for Benefit’s Sites is in accordance with industry standards to protect the security of your personal information both online and offline. Personally identifiable information is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure marketing data transfers.
Orders placed on Benefit’s Website are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.
We take special steps to safeguard your personal information and since your password is protected, only you can access your account information. We recommend that you keep your password private and always sign-off of your account and close your browser when you are finished shopping. If you have any questions about security on our website, please email email@example.com.
IX. Opting Out.
If you would like to opt out of receiving promotional emails from us, please follow the unsubscribe instructions located at the bottom of each email.
If you would like to opt out of receiving direct email, mail, mobile marketing or telephone marketing calls from us, or if you prefer that we not share your personal information with third parties for marketing purposes, please send your request, including your name, email address, street address, city, state, and zip code, via email to firstname.lastname@example.org (please use the subject line: Privacy Opt-Out Request). We are not responsible for notices that are not labeled or sent improperly, or do not have complete information. We will process your request within 30 days of the date we receive your request, but you may, in the meantime, receive previously scheduled emails, mail or calls from us. Once you have opted out, you do not need to do so again.
X. Changing, Updating or Deleting Personal Information.
You can update, change or delete certain personally identifiable information (such as your email address, mailing address and payment method) on Benefit’s Websites by clicking “My Account” in the menu at the top of each page on Benefit’s Websites.
XI. Third Party Advertisers.
We may use advertisers, third party ad networks, and other advertising companies to serve advertisements on Benefit’s Sites. Please be advised that such advertising companies may gather information about your visit to Benefit’s Sites or other sites (such as through cookies, web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which webpages you were viewing when such ads were delivered. If you would like more information about this practice and to know your choices please click here. PLEASE NOTE THAT THIS POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.
XII. International Transfer of Information.
If you choose to provide us with personally identifiable information, Benefit may transfer that information to its affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personally identifiable information to the United States which does not have the same data protection laws as the EU and by providing your personally identifiable information you consent to:
- the transfer of your personally identifiable information to the United States as indicated above.
In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personally identifiable information collected via the Sites.
XV. Governing Law.
XVI. Contact Us.
Benefit Cosmetics LLC
225 Bush Street
San Francisco, California 94104
YOUR CALIFORNIA PRIVACY RIGHTS AND DO NOT TRACK DISCLOSURES
Benefit does not support Do Not Track browser settings and does not currently participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personally Identifiable Information or Non Personally Identifiable Information.
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding Benefit's disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please contact us at the address provided in Section XIV, above.
ADDITIONAL INFORMATION FOR EU VISITORS
You have the right to access, correct and remove your personal information. You also have the option of preventing the processing of this data. You may exercise this right at any time by sending an email to the following address:
For UK Visitors:
Chelmsford, Essex, CM1 1PH
For French Visitors:
65, avenue Edouard Vaillant
92100 Boulogne Billancourt
With respect to data collected from French visitors, any personal information you send BENEFIT for the purposes of certain services is subject to the provisions of Data Protection Act no. 78-17 of 6 January 1978.