Frequently Asked Questions

Benebabe Help

FAQs


What precautionary measures are you taking in response to COVID-19?

 

As a precautionary measure in response to COVID-19, we are closing all of our US & Canada Benefit Boutique & Brow Bar locations effective end of day Tuesday, March 17 until further notice. We're sorry for the inconvenience, but please know we are doing this to protect the health & safety of our customers (you!) and our employees.


Can I expect delays to my order due to COVID-19?

 

Please be aware due to current circumstances delivery times may be longer than normal. We are working as hard as we can to get your order to you as soon as possible.
*Due to the impact of COVID-19 and carrier delays in some states, orders may be delayed.


How will I know if my order has been received?

 

Get excited...Benefit is now on its way to you, gorgeous! An order confirmation will appear as the final step in your order and you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Once your order has shipped, you'll receive an additional confirmation email.

If you checked out as a registered user, you can always track your orders here.


Where can I buy Benefit Cosmetics products?

 

In the U.S., Benefit Cosmetics products are available at the following locations:

  • BenefitCosmetics.com
  • Benefit Cosmetics Boutiques
  • Sephora
  • Sephora inside JCPenney
  • ULTA
  • Macy’s
  • Nordstrom (online only)
  • Home Shopping Network (HSN)
  • Birchbox
  • Glam up and away! Automated Retail Kiosks (select airports)

To find a location near you, please visit our Store Locator.

And of course, you can always shop online right here!


Does Benefit Cosmetics offer discounts/samples for makeup artists?

 

So glad you asked! Why yes we do…Benefit PRO is an exclusive program for beauty professionals (that means you, makeup artists, cosmetologist and aestheticians). Check out pro.benefitcosmetics.com for the lowdown on all the pretty perks.

 


How can I receive a student discount?

 

Students get 10% off all orders at https://www.benefitcosmetics.com/us/en . Discount is available to verified Student Beans members only. Visit https://www.benefitcosmetics.com/us/en/student-discount to sign up and receive your student discount code. Enter the promotional code at checkout, code is valid for one time use only. Offer cannot be combined with any other promotions. Offer cannot be used on previous purchases. No rain checks. Offer and items offered subject to change at any time and without notice. Other exclusions may apply. Offer not valid at Benefit Boutiques.

 


How will I know if my order has been received?

 

Get excited...Benefit is now on its way to you, gorgeous! An order confirmation will appear as the final step in your order and you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Once your order has shipped, you'll receive an additional confirmation email.

If you checked out as a registered user, you can always track your orders here.


How do I cancel/change an order?

 

You're able to cancel within 30 minutes of placing an order, gorgeous! Once an order is placed, we are unable to make any changes to the order. To cancel your order, simply log in to view your orders here and click the Cancel option. Or, give us a ring at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST) and we'll be happy to assist you.

Once you receive an order confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.


What should I do if I see a pending charge on my credit card statement?

 

Don’t worry, gorgeous! We will only charge your credit card when your order ships. The transaction you’re seeing isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 5 to 7 business days and the funds will be released back to your account so you can shop to your heart’s content!


Where can I find my tracking information?

 

Once your order has shipped, you’ll receive a confirmation email. If you checked out as a registered user, you can always track your orders here.


What happens if my shipping is undelivered or refused?

 

We will charge a $15 fee for any undelivered or refused shipments to cover delivery and processing fees. This amount will be deducted from your refund. To avoid an undelivered or returned package, please ensure that the address you’ve indicated is correct.


Does BenefitCosmetics.com ship internationally?

 

No, gorgeous, BenefitCosmetics.com does not ship outside the United States. Check out our Store Locator to find a Benefit near you!


I live in a U.S. territory. Will you still ship to me?

 

Yes, gorgeous! Benefit ships to all U.S. states & territories, including Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, U.S. Minor Outlying Islands & American Samoa, as well as APO/FPO/DPO addresses. U.S. territories & APO/FPO/DPO are listed in the State drop-down menu when you enter your address.


Can I ship my order to the U.S. but pay with an international billing address?

 

No, gorgeous – all U.S. orders must be paid for with a credit card linked to a U.S. billing address.


Can I return a product that I didn’t buy at BenefitCosmetics.com?

 

We’re sorry, but we are unable to take returns on products not purchased online at BenefitCosmetics.com. If you purchased a product at one of our Boutiques, BrowBar beauty lounges or counters, please return it to the location where it was purchased.


How can I return a product that I bought on BenefitCosmetics.com?

 

To return items to BenefitCosmetics.com, please follow these steps:

  1. Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).

  2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit.

    All returns should be mailed to:

    Benefit Cosmetics

    Attention: Online Returns

    11500 80th Avenue

    Pleasant Prairie, WI 53158

  3. Your return will be processed promptly upon arrival and we will send you a confirmation by email.  We will credit your account within one week. Unfortunately, shipping and handling fees are non-refundable.


How can I return a product that I bought at a Glam up and away! Airport kiosk?

 

If you wish to return a product from one of our automated retail kiosks, please do so within 30 days of purchase for a refund. All refunds will be credited to the original credit card used for payment.

To return items to Benefit Cosmetics, please follow these simple steps:

  1. Pack and seal your return merchandise securely and include a copy of the original receipt, as well as an email and phone number where you can be contacted.
  2. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to the address printed at the bottom of your receipt. Please mark the package to the attention of "Glam up and away! Returns."
  3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email.  We will credit your account within one week. Unfortunately, shipping and handling fees are non-refundable.

Shipping, handling, gift wrap, and other charges are deducted from all refunds. We will send you an email confirmation notifying you that your return has been received. Refunds are issued 5-7 business days after returns have been processed, but it’s up to your credit card’s issuing bank as to when the funds are returned to your account. Please note that sale items are final sale and cannot be returned for a refund.


Can I use my Benefit gift card online?

 

Sorry, gorgeous! Gift cards can only be used on purchases made at Benefit Boutiques. They cannot be used at BenefitCosmetics.com.


Is it true that I can get a free brow arch on my birthday in the US? What are the details?

 

Yes! We offer a free brow arch for your birthday. Here are the deets:

No purchase necessary. Participants under the age of 18 must be accompanied by parent or legal guardian. Free Benefit brow arch service will be provided during the US calendar week (Sun-Sat) which includes legal birth date, except at Ulta, Macys, & Belk Beauty Benefit BrowBar beauty lounge locations. All customers (or minor customer's parent or legal guardian) must sign the consent and waiver form prior to receiving the service. A valid government issued photo identification required. No substitutions and non-transferable. This offer has no cash value and cannot be combined with any other offer. One free Benefit brow arch service per person per U.S. calendar year. Free Benefit brow arch service is available in select locations only, and is not available at Ulta Benefit Beauty BrowBar beauty lounge locations. Not all Benefit Browbar beauty lounges are open all days. Benefit reserves the right to adjust program rules & regulations at any time without notice.

Call your local Benefit BrowBar beauty lounge for more details!

 


Are Benefit products hypo-allergenic?

 

Benefit does not test for or claim that our products are hypo-allergenic (least likely to cause an allergic reaction) or non-comedogenic (does not cause pimples & blackheads). If you have a specific allergy, please review the ingredients which are listed on the product page and contact your general practitioner to determine if a product is suitable for your skin.


Are Benefit products gluten-free?

 

Adverse reactions to gluten have never been verified after using cosmetic products, because gluten is not absorbed through the skin. To reassure our customers on the gluten issue, Benefit Cosmetics has enacted the following policies:

  1. We no longer formulate with gluten as a cosmetic ingredient
  2. We have high quality standards for ingredients derived from grain sources

Despite these precautions, trace levels of gluten could be present from some raw materials in all cosmetic products.

For people suffering from intolerance to gluten who choose to avoid the use of all products derived from grain sources, we recommend avoiding the following ingredients: Triticum vulgare (wheat), Avena sative, Secale cereal and Hordeum distichon.

Given our policies and the very low level of gluten residue exposure, we ensure that our cosmetic products are safe under normal and reasonable use.


Does Benefit test on animals?

 

Benefit does not test our products on animals.

Since 1989, the Perfumes & Cosmetics companies of LVMH group (including Benefit Cosmetics) have not performed any tests on animals for our products - this was implemented long before the 2013 official ban set by the European Union.

We are deeply committed to the elimination of animal testing. We’re playing a leading role in developing alternative methods through our support of the “Fund for Alternatives to Animal Testing” in the United States. We also actively participate in validation studies of new alternative tests in the framework of the European cosmetics association, Cosmetics Europe. We are one of only a few companies to have invested in creating our own internal department to test raw materials and ingredients to further ensure the quality of our products and the satisfaction of our customers, which is our top priority.

As a result, all Benefit products undergo very strict tolerance tests using non-animal methods during the development of each product to ensure quality and safety prior to market.

Some customers expressed concern regarding the situation in China. Our products are made in Europe and for imported cosmetics, the Chinese health authorities order some test on animals: they require companies to make their products available to be tested in state-certified laboratories for registration purposes only, as it is currently their only recognized method to demonstrate product safety.

We are hopeful that alternative testing methods will be adopted worldwide and we will see an end to animal testing.


How can I unsubscribe from receiving e-mails?

 

If you really want to leave us, you may unsubscribe in the following ways:

  • Unsubscribe Link – click on the link provided at the bottom of the email to be removed from the mailing list. 
  • Email Request – send an email to customercare@BenefitCosmetics.com requesting removal.
  • Phone Request – call 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST) and request that your email be removed from the email list. 

*Please note that unsubscribing will not affect order and shipment confirmations or other transactional notices for orders placed.


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Thanks gorgeous!