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In the U.S., Benefit Cosmetics products are available at the following locations:
To find a location near you, please visit our Store Locator.
And of course, you can always shop online right here!
Whistle while you work it! We’re always on the lookout for new and incredible talent. Our continued global expansion means that our teams are growing fast, and if you're the type of person who puts the word 'no' before the word 'problem,' then we may have a fabulous opportunity for you.
To learn more about joining the Benefit team, please visit our Careers page.
From time to time, samples are available at our retail locations. Unfortunately, we do not mail out samples by request.
So glad you asked! Why yes we do…Benefit PRO is an exclusive program for beauty professionals (that means you, makeup artists, cosmetologist and aestheticians). Check out pro.benefitcosmetics.com for the lowdown on all the pretty perks.
We appreciate your interest! Benefit Cosmetics products are sold exclusively at BenefitCosmetics.com, boutiques and licensed retail stores in the U.S. and internationally. Unfortunately, we are not offering either franchise or wholesale opportunities for independent retailers at this time.
Get excited...Benefit is now on its way to you, gorgeous! An order confirmation will appear as the final step in your order and you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Once your order has shipped, you'll receive an additional confirmation email.
If you checked out as a registered user, you can always track your orders here.
You're able to cancel within 30 minutes of placing an order, gorgeous! To cancel your order, simply log in to view your orders here and click the Cancel option. Or, give us a ring at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST) and we'll be happy to assist you.
Once you receive an order confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.
Once an order is placed, we are unable to make any changes to the order. If you need help with a new order, please call our fantastic Customer Care team at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST).
If you receive this error message:
“Oops! Sorry gorgeous, but payment was not authorized. Please try another card, or give us a call at 1-800-781-2336.”
Please try the following:
If none of these work, please call our Customer Care team at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST).
Have no fear…safe shopping is here! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. Check the security of your connection by looking at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data, gorgeous!
Don’t worry, gorgeous! We will only charge your credit card when your order ships. The transaction you’re seeing isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 5 to 7 business days and the funds will be released back to your account so you can shop to your heart’s content!
Once your order has shipped, you’ll receive a confirmation email. If you checked out as a registered user, you can always track your orders here.
Orders must be placed before 1pm PST / 4pm EST to be processed on the same business day. Delivery time does not include Saturdays, Sundays or holidays. Expedited shipping methods are not available to P.O. Boxes, APO/FPO/DPO addresses, Hawaii, or Alaska.
Hawaii/Alaska and P.O. Boxes: Orders shipped to Alaska, Hawaii, and P.O. Boxes generally take 5-7 days, although remote areas can take a bit longer. We do not offer expedited shipping to these addresses.
APO/FPO/DPO: We ship to military and diplomatic addresses via USPS. Transit times vary based on location – domestic shipments generally take about 4-7 business days.
Restricted Items: The U.S. Department of Transportation requires some of our items, like fragrance and boo boo zap!, to ship only via ground transportation. Sadly, we cannot ship these products to Alaska or Hawaii.
We will charge a $15 fee for any undelivered or refused shipments to cover delivery and processing fees. This amount will be deducted from your refund. To avoid an undelivered or returned package, please ensure that the address you’ve indicated is correct.
No, gorgeous, BenefitCosmetics.com does not ship outside the United States. Check out our Store Locator to find a Benefit near you!
We encourage you to purchase Benefit products locally, gorgeous! Did you really want to wait 10-30 business days for your Benefit goodies? We didn’t think so ;)
Yes, gorgeous! Benefit ships to all U.S. states & territories, including Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, U.S. Minor Outlying Islands & American Samoa, as well as APO/FPO/DPO addresses. U.S. territories & APO/FPO/DPO are listed in the State drop-down menu when you enter your address.
No, gorgeous – all U.S. orders must be paid for with a credit card linked to a U.S. billing address.
BenefitCosmetics.com offers a 30-day, no hassle return policy! If you wish to return a product, please return within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card used for payment. Items purchased from BenefitCosmetics.com must be returned to point of purchase & cannot be returned to a Benefit boutique, BrowBar beauty lounge or retailer.
Our amazing Customer Care team can help you! We are available Monday - Friday from 9:00am-9:00pm EST and Saturday - Sunday from 10:00am-6:00pm EST. Please contact us!
We’re sorry, but we are unable to take returns on products not purchased online at BenefitCosmetics.com. If you purchased a product at one of our Boutiques, BrowBar beauty lounges or counters, please return it to the location where it was purchased.
To return items to BenefitCosmetics.com, please follow these steps:
Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).
Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit.
All returns should be mailed to:
Attention: Online Returns
11500 80th Avenue
Pleasant Prairie, WI 53158
Your return will be processed promptly upon arrival and we will send you a confirmation by email. We will credit your account within one week. Unfortunately, shipping and handling fees are non-refundable.
If you wish to return a product from one of our automated retail kiosks, please do so within 30 days of purchase for a refund. All refunds will be credited to the original credit card used for payment.
To return items to Benefit Cosmetics, please follow these simple steps:
Shipping, handling, gift wrap, and other charges are deducted from all refunds. We will send you an email confirmation notifying you that your return has been received. Refunds are issued 5-7 business days after returns have been processed, but it’s up to your credit card’s issuing bank as to when the funds are returned to your account. Please note that sale items are final sale and cannot be returned for a refund.
Sorry, gorgeous! Gift cards can only be used on purchases made at Benefit Boutiques. They cannot be used at BenefitCosmetics.com.
If you’re experiencing difficulties with your promo code, be sure to read the promo code’s requirements carefully for valid offer period and restrictions. Please note that promotional codes cannot be used on Nice Package! custom kit orders (since they’re already a fantastic deal!) and cannot be combined with other promotions except for the standard shipping offer. Promo codes are valid only at BenefitCosmetics.com and not at Benefit boutiques, BrowBar beauty lounges or counters. Only one promo code may be used per order.
Yes! We offer a free brow arch for your birthday. Here are the deets:
No purchase necessary. Participants under the age of 18 must be accompanied by parent or legal guardian. Free Benefit brow arch service will be provided during the US calendar week (Sun-Sat) which includes legal birth date, except at Ulta Beauty Benefit BrowBar beauty lounge locations. All customers (or minor customer's parent or legal guardian) must sign the consent and waiver form prior to receiving the service. A valid government issued photo identification required. No substitutions and non-transferable. This offer has no cash value and cannot be combined with any other offer. One free Benefit brow arch service per person per U.S. calendar year. Free Benefit brow arch service is available in select locations only, and is not available at Ulta Benefit Beauty BrowBar beauty lounge locations. Not all Benefit Browbar beauty lounges are open all days. Benefit reserves the right to adjust program rules & regulations at any time without notice.
Call your local Benefit BrowBar beauty lounge for more details!
From time to time, Benefit retires products to make room for new ones. We know that saying "buh-buy" isn't always easy. If this was your favorite, be sure to stock up now and stay tuned for exciting, new beauty solutions to come.
Benefit does not test for or claim that our products are hypo-allergenic (least likely to cause an allergic reaction) or non-comedogenic (does not cause pimples & blackheads). If you have a specific allergy, please review the ingredients which are listed on the product page and contact your general practitioner to determine if a product is suitable for your skin.
Adverse reactions to gluten have never been verified after using cosmetic products, because gluten is not absorbed through the skin. To reassure our customers on the gluten issue, Benefit Cosmetics has enacted the following policies:
Despite these precautions, trace levels of gluten could be present from some raw materials in all cosmetic products.
For people suffering from intolerance to gluten who choose to avoid the use of all products derived from grain sources, we recommend avoiding the following ingredients: Triticum vulgare (wheat), Avena sative, Secale cereal and Hordeum distichon.
Given our policies and the very low level of gluten residue exposure, we ensure that our cosmetic products are safe under normal and reasonable use.
Benefit does not test our products on animals.
Since 1989, the Perfumes & Cosmetics companies of LVMH group (including Benefit Cosmetics) have not performed any tests on animals for our products - this was implemented long before the 2013 official ban set by the European Union.
We are deeply committed to the elimination of animal testing. We’re playing a leading role in developing alternative methods through our support of the “Fund for Alternatives to Animal Testing” in the United States. We also actively participate in validation studies of new alternative tests in the framework of the European cosmetics association, Cosmetics Europe. We are one of only a few companies to have invested in creating our own internal department to test raw materials and ingredients to further ensure the quality of our products and the satisfaction of our customers, which is our top priority.
As a result, all Benefit products undergo very strict tolerance tests using non-animal methods during the development of each product to ensure quality and safety prior to market.
Some customers expressed concern regarding the situation in China. Our products are made in Europe and for imported cosmetics, the Chinese health authorities order some test on animals: they require companies to make their products available to be tested in state-certified laboratories for registration purposes only, as it is currently their only recognized method to demonstrate product safety.
We are hopeful that alternative testing methods will be adopted worldwide and we will see an end to animal testing.
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It’s so easy, gorgeous! Go to Create New Account and fill in your pretty little details to create your account.
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