Frequently Asked Questions

Benebabe Help

FAQs


Where can I buy Benefit Cosmetics products?

 

In the U.S., Benefit Cosmetics products are available at the following locations:

  • BenefitCosmetics.com
  • Benefit Cosmetics Boutiques
  • Sephora
  • Sephora inside JCPenney
  • ULTA
  • Macy’s
  • Home Shopping Network (HSN)
  • Birchbox
  • Glam up and away! Automated Retail Kiosks (select airports)

To find a location near you, please visit our Store Locator.

And of course, you can always shop online right here!


How can I work for Benefit Cosmetics?

 

Whistle while you work it!  We’re always on the lookout for new and incredible talent. Our continued global expansion means that our teams are growing fast, and if you're the type of person who puts the word 'no' before the word 'problem,' then we may have a fabulous opportunity for you.

To learn more about joining the Benefit team, please visit our Careers page.


How can I receive samples?

 

From time to time, samples are available at our retail locations. Unfortunately, we do not mail out samples by request.


Does Benefit Cosmetics offer discounts/samples for makeup artists?

 

So glad you asked! Why yes we do…Benefit PRO is an exclusive program for beauty professionals (that means you, makeup artists, cosmetologist and aestheticians). Check out pro.benefitcosmetics.com for the lowdown on all the pretty perks.


How can I find out about becoming an authorized seller or franchising with Benefit Cosmetics?

 

We appreciate your interest! Benefit Cosmetics products are sold exclusively at BenefitCosmetics.com, boutiques and licensed retail stores in the U.S. and internationally. Unfortunately, we are not offering either franchise or wholesale opportunities for independent retailers at this time.


How will I know if my order has been received?

 

Get excited...Benefit is now on its way to you, gorgeous! An order confirmation will appear as the final step in your order and you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Once your order has shipped, you'll receive an additional confirmation email.

If you checked out as a registered user, you can always track your orders here.


How do I cancel an order?

 

You're able to cancel within 30 minutes of placing an order, gorgeous! To cancel your order, simply log in to view your orders here and click the Cancel option. Or, give us a ring at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST) and we'll be happy to assist you.

Once you receive an order confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.


How do I change an order?

 

Once an order is placed, we are unable to make any changes to the order. If you need help with a new order, please call our fantastic Customer Care team at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST).


What should I do if I receive an error message during checkout?

 

If you receive this error message:

“Oops! Sorry gorgeous, but payment was not authorized. Please try another card, or give us a call at 1-800-781-2336.”

Please try the following:

  • Contact your bank to make sure there are sufficient funds in your account.
  • Make sure you are entering the credit card’s CVN and billing information correctly.
  • Make sure your billing name, address and phone number matches that of the credit card used for payment.

If none of these work, please call our Customer Care team at 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST).


Is it safe to use my credit card on your site?

 

Have no fear…safe shopping is here! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. Check the security of your connection by looking at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data, gorgeous!


What should I do if I see a pending charge on my credit card statement?

 

Don’t worry, gorgeous! We will only charge your credit card when your order ships. The transaction you’re seeing isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 5 to 7 business days and the funds will be released back to your account so you can shop to your heart’s content!


Where can I find my tracking information?

 

Once your order has shipped, you’ll receive a confirmation email. If you checked out as a registered user, you can always track your orders here.


What shipping options are available?

 
Order Amount Delivery Method Cost Estimated Arrival
Over $50 Standard FREE 3-7 business days
Less than $50 Standard $5.95 3-7 business days
Any 2nd Day $9.95 2-3 business days
Any Overnight $16.95 1-2 business days

 

 

 

 


Can you tell me more about expedited shipping?

 

Orders must be placed before 1pm PST / 4pm EST to be processed on the same business day. Delivery time does not include Saturdays, Sundays or holidays. Expedited shipping methods are not available to P.O. Boxes, APO/FPO/DPO addresses, Hawaii, or Alaska.


Can you tell me more about shipping to Hawaii, Alaska, P.O. Boxes, APO/FPO/DPO addresses?

 

Hawaii/Alaska and P.O. Boxes: Orders shipped to Alaska, Hawaii, and P.O. Boxes generally take 5-7 days, although remote areas can take a bit longer. We do not offer expedited shipping to these addresses.

APO/FPO/DPO: We ship to military and diplomatic addresses via USPS. Transit times vary based on location – domestic shipments generally take about 4-7 business days.

Restricted Items: The U.S. Department of Transportation requires some of our items, like fragrance and boo boo zap!, to ship only via ground transportation. Sadly, we cannot ship these products to Alaska or Hawaii.


What happens if my shipping is undelivered or refused?

 

We will charge a $15 fee for any undelivered or refused shipments to cover delivery and processing fees. This amount will be deducted from your refund. To avoid an undelivered or returned package, please ensure that the address you’ve indicated is correct.


Does BenefitCosmetics.com ship internationally?

 

No, gorgeous, BenefitCosmetics.com does not ship outside the United States. Check out our Store Locator to find a Benefit near you!


Why does BenefitCosmetics.com no longer ship internationally?

 

We encourage you to purchase Benefit products locally, gorgeous! Did you really want to wait 10-30 business days for your Benefit goodies? We didn’t think so ;)


I live in a U.S. territory. Will you still ship to me?

 

Yes, gorgeous! Benefit ships to all U.S. states & territories, including Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, U.S. Minor Outlying Islands & American Samoa, as well as APO/FPO/DPO addresses. U.S. territories & APO/FPO/DPO are listed in the State drop-down menu when you enter your address.


Can I ship my order to the U.S. but pay with an international billing address?

 

No, gorgeous – all U.S. orders must be paid for with a credit card linked to a U.S. billing address.


What is the return policy?

 

BenefitCosmetics.com offers a 30-day, no hassle return policy! If you wish to return a product, please return within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card used for payment. Items purchased from BenefitCosmetics.com must be returned to point of purchase & cannot be returned to a Benefit boutique, BrowBar beauty lounge or retailer.


What is the status of my refund?

 

Our amazing Customer Care team can help you! We are available Monday - Friday from 9:00am-9:00pm EST and Saturday - Sunday from 10:00am-6:00pm EST. Please contact us!


Can I return a product that I didn’t buy at BenefitCosmetics.com?

 

We’re sorry, but we are unable to take returns on products not purchased online at BenefitCosmetics.com. If you purchased a product at one of our Boutiques, BrowBar beauty lounges or counters, please return it to the location where it was purchased.


How can I return a product that I bought on BenefitCosmetics.com?

 

To return items to BenefitCosmetics.com, please follow these steps:

  1. Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (in the original package if possible).

  2. Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit.

    All returns should be mailed to:

    Benefit Cosmetics

    Attention: Online Returns

    11500 80th Avenue

    Pleasant Prairie, WI 53158

  3. Your return will be processed promptly upon arrival and we will send you a confirmation by email.  We will credit your account within one week. Unfortunately, shipping and handling fees are non-refundable.


How can I return a product that I bought at a Glam up and away! Airport kiosk?

 

If you wish to return a product from one of our automated retail kiosks, please do so within 30 days of purchase for a refund. All refunds will be credited to the original credit card used for payment.

To return items to Benefit Cosmetics, please follow these simple steps:

  1. Pack and seal your return merchandise securely and include a copy of the original receipt, as well as an email and phone number where you can be contacted.
  2. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to the address printed at the bottom of your receipt. Please mark the package to the attention of "Glam up and away! Returns."
  3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email.  We will credit your account within one week. Unfortunately, shipping and handling fees are non-refundable.

Shipping, handling, gift wrap, and other charges are deducted from all refunds. We will send you an email confirmation notifying you that your return has been received. Refunds are issued 5-7 business days after returns have been processed, but it’s up to your credit card’s issuing bank as to when the funds are returned to your account. Please note that sale items are final sale and cannot be returned for a refund.


Can I use my Benefit gift card online?

 

Sorry, gorgeous! Gift cards can only be used on purchases made at Benefit Boutiques. They cannot be used at BenefitCosmetics.com.


Why isn’t my promotion code working?

 

If you’re experiencing difficulties with your promo code, be sure to read the promo code’s requirements carefully for valid offer period and restrictions. Please note that promotional codes cannot be used on Nice Package! custom kit orders (since they’re already a fantastic deal!) and cannot be combined with other promotions except for the standard shipping offer. Promo codes are valid only at BenefitCosmetics.com and not at Benefit boutiques, BrowBar beauty lounges or counters. Only one promo code may be used per order.


Is it true that I can get a free brow arch on my birthday in the US? What are the details?

 

Yes! We offer a free brow arch for your birthday. Here are the deets:

No purchase necessary. Participants under the age of 18 must be accompanied by parent or legal guardian. Free Benefit brow arch service will be provided during the US calendar week (Sun-Sat) which includes legal birth date, except at Ulta Beauty Benefit BrowBar beauty lounge locations. All customers (or minor customer's parent or legal guardian) must sign the consent and waiver form prior to receiving the service. A valid government issued photo identification required. No substitutions and non-transferable. This offer has no cash value and cannot be combined with any other offer. One free Benefit brow arch service per person per U.S. calendar year. Free Benefit brow arch service is available in select locations only, and is not available at Ulta Benefit Beauty BrowBar beauty lounge locations. Not all Benefit Browbar beauty lounges are open all days. Benefit reserves the right to adjust program rules & regulations at any time without notice.

Call your local Benefit BrowBar beauty lounge for more details!


Why has my favorite product been discontinued?

 

From time to time, Benefit retires products to make room for new ones. We know that saying "buh-buy" isn't always easy. If this was your favorite, be sure to stock up now and stay tuned for exciting, new beauty solutions to come.


Are Benefit products hypo-allergenic?

 

Benefit does not test for or claim that our products are hypo-allergenic (least likely to cause an allergic reaction) or non-comedogenic (does not cause pimples & blackheads). If you have a specific allergy, please review the ingredients which are listed on the product page and contact your general practitioner to determine if a product is suitable for your skin.


Are Benefit products gluten-free?

 

Adverse reactions to gluten have never been verified after using cosmetic products, because gluten is not absorbed through the skin. To reassure our customers on the gluten issue, Benefit Cosmetics has enacted the following policies:

  1. We no longer formulate with gluten as a cosmetic ingredient
  2. We have high quality standards for ingredients derived from grain sources

Despite these precautions, trace levels of gluten could be present from some raw materials in all cosmetic products.

For people suffering from intolerance to gluten who choose to avoid the use of all products derived from grain sources, we recommend avoiding the following ingredients: Triticum vulgare (wheat), Avena sative, Secale cereal and Hordeum distichon.

Given our policies and the very low level of gluten residue exposure, we ensure that our cosmetic products are safe under normal and reasonable use.


Does Benefit test on animals?

 

Benefit does not test our products on animals.

Since 1989, the Perfumes & Cosmetics companies of LVMH group (including Benefit Cosmetics) have not performed any tests on animals for our products - this was implemented long before the 2013 official ban set by the European Union.

We are deeply committed to the elimination of animal testing. We’re playing a leading role in developing alternative methods through our support of the “Fund for Alternatives to Animal Testing” in the United States. We also actively participate in validation studies of new alternative tests in the framework of the European cosmetics association, Cosmetics Europe. We are one of only a few companies to have invested in creating our own internal department to test raw materials and ingredients to further ensure the quality of our products and the satisfaction of our customers, which is our top priority.

We are hopeful that alternative testing methods will be adopted worldwide and we will see an end to animal testing.


What should I do if I've forgotten my account password?

 

Don't worry, it happens to the best of us! Click here to begin the recovery process.


How do I create an account?

 

It’s so easy, gorgeous! Go to Create New Account and fill in your pretty little details to create your account.

You’ll be able to enjoy the following benefits and so much more:

  • Receive special offers and birthday gifts exclusive to our registered members
  • Get first dibs on new product launches, and be in the know about exciting new trends and makeup tips to keep you looking and feeling great
  • Track your orders and order history
  • Look up past purchases and reorder with ease
  • Enjoy fast checkout by storing your billing and shipping information
  • Join our online community by rating our products, writing reviews, and more!

How can I sign up to receive emails from Benefit?

 

Sign up for e-mails at BenefitCosmetics.com and we’ll treat you like family! Just enter your email at the bottom of this page and click "Join." You’ll get first dibs on new products, invitations to special events, and offers exclusive to Benefit subscribers.


I am not receiving emails from Benefit and I want to. Help!

 

Did you check your filters, gorgeous? Spam filters restrict both wanted and unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to modify or remove the settings that filter or block email. You can also add our email address (benefit@newsletter.benefitcosmetics.com) to your address book. This will ensure that all future correspondence regarding Benefit Cosmetics online orders will be accepted.


How can I update my e-mail address?

 

If you would like to update your email address, please click on the update profile link at the bottom of your email.


How can I unsubscribe from receiving e-mails?

 

If you really want to leave us, you may unsubscribe in the following ways:

  • Unsubscribe Link – click on the link provided at the bottom of the email to be removed from the mailing list. 
  • Email Request – send an email to customercare@BenefitCosmetics.com requesting removal.
  • Phone Request – call 1-800-781-2336 (M-F 9:00am-9:00pm EST, S-S 10:00am-6:00pm EST) and request that your email be removed from the email list. 

*Please note that unsubscribing will not affect order and shipment confirmations or other transactional notices for orders placed.


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