FAQs

The wax is back and we are ready to welcome you safely back to our counters. Please check with your retailer as local restrictions may apply, and also read our statement and screening questions on our Services Page

You will be able to book services in stores through our booking page.

Benefit Cosmetics is available at select locations around the world. To find a location near you, please visit our Store Locator. For a list of authorised resellers, please click here.

And of course, you can always shop online right here! We also have dedicated sites for the following countries:

• France (BenefitCosmetics.com/fr/fr)
• Germany (BenefitCosmetics.com/de/de)
• US (BenefitCosmetics.com)

Currentlywww.benefitcosmetics.com/uk can only ship to:

• Mainland UK
• Scottish Highlands & Islands
• Northern Ireland
• Isle of Man
• Channel Islands

Unfortunately we cannot ship abroad.

As one of the fastest growing cosmetics companies in the UK today, we're always on the look out for new and incredible talent. Our continued expansion in international markets means that our teams are growing fast, and if you're the type of person who puts the word 'no' before the word 'problem', then we may have a fabulous opportunity for you.

To learn more about these fabulous opportunities, please visit our Careers section.

When you shop with us online, we provide 2 free samples with each order.  You can select your samples whilst at cart. If you forget to add them to your order we are unable to send these separately. Sometimes during peak periods free samples can be temporarily out of stock so we cannot guarantee 24/7 availability.

From time to time, samples are available at Benefit Cosmetics boutiques, BrowBar Lounges and counters. We do not mail out samples by request.

From time to time, Benefit retires products to make room for new ones. We know that saying "buh-buy" isn't always easy. If this was your favourite, be sure to stock up now and stay tuned for exciting, new beauty solutions to come.

Benefit does not test our products on animals.

Since 1989, the Perfumes & Cosmetics companies of LVMH group (including Benefit Cosmetics) have not performed any tests on animals for our products - this was implemented long before the 2013 official ban set by the European Union. We are deeply convinced that animal testing must come to an end and we are actively working on the development, validation, and acceptance of alternative methods to animal experimentation.

As a result, all Benefit products undergo very strict tolerance tests using non-animal methods during the development of each product to ensure quality and safety prior to market.

Benefit, like some other cosmetics brands, exports our products to countries worldwide and strictly adheres to the rules and laws enforced in each country where it operates. Regarding China, as of May 2021, “general” cosmetic products (which make up the bulk of our assortment) can be imported into China without having to be tested on animals. This is important progress; however, the government authorities still require cosmetics companies to make “special” cosmetics available for testing. 

We at Benefit are deeply committed to the elimination of all animal testing and support this crucial step toward a progressive future.

According to the Provisions for Management of Cosmetic Registration and Notification Dossiers, which were published on March 4th, 2021 by China’s National Medical Products Administration (NMPA), "special” cosmetics include: for example hair dyes, hair perming products, freckle-removing products, sunscreens, and anti-hair loss products.

Each country has its own specific regulations that are regularly updated. Benefit's parent company, LVMH, has always been actively involved in the search for alternative testing methods for many years and supports several industry research programs, including those conducted by the Johns Hopkins University Center for Alternatives to Animal Testing, the European Chemical Industry Ecology and Toxicology Centre (ECETOC), the European Cosmetic, Toiletry and Perfumery Association (COLIPA) and the Personal Care Products Council (PCPC).

Benefit is against cruelty to animals. It is our goal to be as transparent and honest with our customers as possible. We believe the "cruelty free" certifications provide unclear explanations to consumers, as it implies that none of the ingredients incorporated into products have ever been tested on animals. This is a nearly impossible certification for any cosmetic company to make. We prefer to be able to stand 100% behind our claims.

Benefit does not test our cosmetic products on animals and we require our raw material suppliers to provide safety information based on scientifically accepted alternative testing methods. It is nearly impossible for any cosmetic company to certify that all new and existing ingredients incorporated into products have never been tested on animals as part of the safety research and certification process. Benefit selects high quality raw materials with well-established safety records and uses an extensive ingredient database. Benefit is committed to maintaining the highest standards of human safety while eliminating the need for testing on animals.

Consumer safety is our top priority. Heavy metals are not added to our products and we carefully scrutinise all raw materials in order to comply with the strictest worldwide regulations (USA, Canada, EU, Japan, & Asia).

Don't worry, it happens to the best of us! Just click on "Log In/Create Account" at the top right of the page, and click on "Forgot your password?" under Returning Customers. You'll be prompted to enter your email address and begin the password recovery process. 

We accept:

• Visa
• Visa Debit
• Apple Pay
• MasterCard
• American Express
• Maestro Debit
• Klarna (See here for Klarna FAQ)

We currently only accept cards with a UK billing address. We do not accept cheques or money orders.

Have no fear. Benefit's safe shopping is here! We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.

An order confirmation will appear as the final step in your order process. In addition, you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Get excited...Benefit is now on its way to you! Once your order has shipped, you'll receive an additional email to confirm shipment of your order.

If you checked out as a registered user, you can always track your order status here.

If you created an account with us and placed your order while you were signed in, you’re able to cancel an order within 30 minutes of placing it. Simply view your Orders and click the Cancel option. After 30 minutes pass, we are unable to cancel or change your order.

You can get in touch with a Customer Care representative via our email customercareuk@benefitcosmetics.com or on live chat

It is possible that you checked out 'as a guest'. When you check out, you must ensure that you create and login to your account. This way, all of your order history will be saved to your account and you will be able to do things like track your order and update your address details.

In accordance with Government legislation, all employers with over 250 employees are required by law to publish Gender Pay Gap figures. The Government has done this because figures show on average, women are paid 8.6% less than men in the UK (ONS 2018). This has been attributed to a multitude of factors, however by employers publishing their figures, the Government intends there to be greater transparency which in turn can increase the likelihood of change, which Benefit supports. To ensure our Customers and interested Parties however can fully understand and see the full picture behind these figures, we have prepared some short background information here.

The Benefit Cosmetics Modern Slavery Statement can be found here

*Offer only valid when the code is entered at checkout, one code per transaction. This code entitles you to 10% off your order while stocks last. Not to be used in conjunction with any other offer. This offer is only available at benefitcosmetics.com. 

**Offer only valid when the code is entered at checkout, one code per transaction. This code entitles you to £10 off your order when you spend £60, only while stocks last. Not to be used in conjunction with any other offer. This offer is only available at benefitcosmetics.com