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ORDERS


Everyday Free Shipping

You spend, we send! We offer everyday FREE Standard Shipping on UK orders over £40.


Free Samples

Everyone loves free stuff, including us! With every order at BenefitCosmetics.com/uk, you get two FREE samples*! Select your samples in your Shopping Bag, and we’ll ship them to you with your order.

*Samples subject availability


Offers and Promotion Codes

Sign up for an account at BenefitCosmetics.com/uk, and we’ll treat you like family! You’ll get first dibs on new products, invitations to special events, and offers exclusive to Benefit subscribers.

To take advantage of a special promotion, you’ll need to enter a promo code in your Shopping Bag or during Checkout. The offer will be automatically applied when you hit the appropriate order threshold. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at BenefitCosmetics.com/uk and not at Benefit boutiques, BrowBar Lounges or counters, or other websites.

Nice Package Custom Makeup Kits are only combinable with standard shipping offers and are excluded from any other offers and promotions.

Promotion codes cannot be added to an order after checkout has been complete and only one code can be redeemed per order.


Payment Options

BenefitCosmetics.com/uk/en-gb accepts accepts Visa, Visa Debit, MasterCard, AMEX, Maestro Debit and Paypal.

Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email. Safety first!


Safe Shopping Guarantee

Have no fear. Benefit’s safe shopping is here! We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.


Gift Packaging

If you're sending a gift to a friend (or to yourself), we'll be happy to package it in a pretty Benefit box and include a personal message. Multiple items within a gift order will be presented as one gift package.

Just click on "Gift Options for Pretty Packages" during Checkout. If you wish to include a personal message, please enter it in the text box provided. A fee of £3.00 will be added to your order total.

N.B. Personal messages cannot be adjusted by Customer Care after an order has been placed.


Order Confirmation

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with an order number and summary of your fabulous new purchase! Get excited...Benefit is now on its way to you! Once your order has shipped, you’ll receive an additional email to confirm shipment of your order.

If you checked out as a registered user, you can always track your order status here.


Order Cancellation

You’re able to cancel an order within 30 minutes of placing an order. Simply log in to view your Orders and click the Cancel option. Or, give us a ring at 0800 279 4793 and we’ll be happy to assist you.

Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.


Restricted Products

We're sorry, but some of our products such as fragrance, BADgal waterproof mascara and boo boo zap are restricted to ship via standard shipping orders only. You'll be instructed to remove these items from your Shopping Bag at Checkout if you have selected express shipping.


Maximum Purchase Policy

The product and services available on our websites, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities to 6 per product and 20 different products per order.

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