Frequently Asked Questions

Benebabe Help


Services & updated Government guidelines


Benebabes! In line with up to date government guidance, our Brow Services will continue to remain on a beauty break. As soon as it’s safe to do so, we’ll be back! If you had booked your brow appointment from August 1st onwards, we’ll have sent you an email. In the meantime, our Brow Babes will keep the Tips & Tricks coming on our Instagram channel, helping you to tame and maintain at home, so join us over there for some more brow-raising tips Stay safe benebabes, and put those tweezers down, we know we’ll see you soon!

What precautionary measures are you taking in response to COVID-19?


As a precautionary measure in response to COVID-19, we are taking a brief beauty break from all beauty services until further notice. The health and safety of our customers (you!) and our employees is our #1 priority. We’re sorry for any inconvenience this may cause. Any services you are currently booked in for will be cancelled.

Can i expect delays to my order due to COVID-19?


Please be aware due to current circumstances delivery times may be longer than normal. (upto 1 week). We are working as hard as we can to get you order to you as soon as possible.

Where can I buy Benefit Cosmetics products?


Benefit Cosmetics is available at select locations around the world. To find a location near you, please visit our Store Locator. For a list of authorised resellers, please click here.

And of course, you can always shop online right here! We also have dedicated sites for the following countries:

  • France (
  • Germany (
  • US (

Where does Benefit ship?


Currently can only ship to: 

  • Mainland UK
  • Scottish Highlands & Islands
  • Northern Ireland
  • Isle of Man
  • Channel Islands

Unfortunately we cannot ship abroad.

How can I work for Benefit Cosmetics?


As one of the fastest growing cosmetics companies in the UK today, we're always on the look out for new and incredible talent. Our continued expansion in international markets means that our teams are growing fast, and if you're the type of person who puts the word 'no' before the word 'problem', then we may have a fabulous opportunity for you.

To learn more about these fabulous opportunities, please visit our Careers section.

How can I receive samples?


When you shop with us online, we provide 2 free samples with each order.  You can select your samples whilst at cart. If you forget to add them to your order we are unable to send these separately. Sometimes during peak periods free samples can be temporarily out of stock so we cannot guarantee 24/7 availability.

From time to time, samples are available at Benefit Cosmetics boutiques, BrowBar Lounges and counters. We do not mail out samples by request.

Why has my favourite product been discontinued?


From time to time, Benefit retires products to make room for new ones. We know that saying "buh-buy" isn't always easy. If this was your favourite, be sure to stock up now and stay tuned for exciting, new beauty solutions to come.

Does Benefit Cosmetics test on animals?


Benefit does not test our products on animals.

Since 1989, the Perfumes & Cosmetics companies of LVMH group (including Benefit Cosmetics) have not performed any tests on animals for our products - this was implemented long before the 2013 official ban set by the European Union.

We are deeply committed to the elimination of animal testing. We’re playing a leading role in developing alternative methods through our support of the “Fund for Alternatives to Animal Testing” in the United States. We also actively participate in validation studies of new alternative tests in the framework of the European cosmetics association, Cosmetics Europe. We are one of only a few companies to have invested in creating our own internal department to test raw materials and ingredients to further ensure the quality of our products and the satisfaction of our customers, which is our top priority.

As a result, all Benefit products undergo very strict tolerance tests using non-animal methods during the development of each product to ensure quality and safety prior to market.

Some customers expressed concern regarding the situation in China. Our products are made in Europe and for imported cosmetics, the Chinese health authorities order some test on animals: they require companies to make their products available to be tested in state-certified laboratories for registration purposes only, as it is currently their only recognised method to demonstrate product safety .

We are hopeful that alternative testing methods will be adopted worldwide and we will see an end to animal testing.

Where can I read about testing regulations & alternative research?


Each country has its own specific regulations that are regularly updated. Benefit's parent company, LVMH, has always been actively involved in the search for alternative testing methods for many years and supports several industry research programs, including those conducted by the Johns Hopkins University Center for Alternatives to Animal Testing, the European Chemical Industry Ecology and Toxicology Centre (ECETOC), the European Cosmetic, Toiletry and Perfumery Association (COLIPA) and the Personal Care Products Council (PCPC).

Other makeup brands confirm they are cruelty free, why doesn't Benefit?


Benefit is against cruelty to animals. It is our goal to be as transparent and honest with our customers as possible. We believe the "cruelty free" certifications provide unclear explanations to consumers, as it implies that none of the ingredients incorporated into products have ever been tested on animals. This is a nearly impossible certification for any cosmetic company to make. We prefer to be able to stand 100% behind our claims.

Can you tell me which ingredients may have been tested on animals?


Benefit does not test our cosmetic products on animals and we require our raw material suppliers to provide safety information based on scientifically accepted alternative testing methods. It is nearly impossible for any cosmetic company to certify that all new and existing ingredients incorporated into products have never been tested on animals as part of the safety research and certification process. Benefit selects high quality raw materials with well-established safety records and uses an extensive ingredient database. Benefit is committed to maintaining the highest standards of human safety while eliminating the need for testing on animals.

I have concerns that there are heavy metals in cosmetic products, are there?


Consumer safety is our top priority. Heavy metals are not added to our products and we carefully scrutinise all raw materials in order to comply with the strictest worldwide regulations (USA, Canada, EU, Japan, & Asia).

What should I do if I've forgotten my account password?


Don't worry, it happens to the best of us! Just click on "Log In/Create Account" at the top right of the page, and click on "Forgot your password?" under Returning Customers. You'll be prompted to enter your email address and begin the password recovery process. 

What credit cards are accepted on your site?


We accept Visa, Visa Debit, MasterCard, American Express and Maestro Debit. We currently only accept cards with a UK billing address. We do not accept cheques or money orders.

Is it safe to use my credit card?


Have no fear. Benefit's safe shopping is here! We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.

How will I know if my order has been received?


An order confirmation will appear as the final step in your order process. In addition, you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Get excited...Benefit is now on its way to you! Once your order has shipped, you'll receive an additional email to confirm shipment of your order.

If you checked out as a registered user, you can always track your order status here.

How do I change or cancel an order?


If you created an account with us and placed your order while you were signed in, you’re able to cancel an order within 30 minutes of placing it. Simply view your Orders and click the Cancel option. After 30 minutes pass, we are unable to cancel or change your order.

Who can I contact if I have questions about credit charges, order status, or returns and refunds?


You can get in touch with a Customer Care representative via email or on live chat

Why can't I see any of my old orders?


It is possible that you checked out 'as a guest'. When you check out, you must ensure that you create and login to your account. This way, all of your order history will be saved to your account and you will be able to do things like track your order, update your address details and your date of birth so that we can be sure to send you a little birthday message!

Gender Pay Gap Reporting 2018-19


In accordance with Government legislation, all employers with over 250 employees are required by law to publish Gender Pay Gap figures. The Government has done this because figures show on average, women are paid 8.6% less than men in the UK (ONS 2018). This has been attributed to a multitude of factors, however by employers publishing their figures, the Government intends there to be greater transparency which in turn can increase the likelihood of change, which Benefit supports. To ensure our Customers and interested Parties however can fully understand and see the full picture behind these figures, we have prepared some short background information here.

Modern Slavery Statement


The Benefit Cosmetics Modern Slavery Statement can be found here

Brows PlayBrows Reco
Thanks gorgeous!