Frequently Asked Questions

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FAQs


Questions, Feedback, or Concerns?

 

Relax, we're here for you! Contact us via email at benefitcaresph@benefitcosmetics.com.


Where can I buy Benefit Cosmetics products?

 

In the Philippines, Benefit Cosmetics products are available at the following locations:

  • Benefit Cosmetics Boutiques: Greenbelt 5, TriNoma, Mall of Asia, SM Megamall, Alabang Town Center, BGC Central Square, SM Seaside City Cebu
  • Retailers: Rustan's Makati - G/F Glorietta Mall, Ayala Center, Makati City; Rustan's Shangri-la - G/F Shangri-la Mall, Mandaluyong City, Sephora.ph

To find a location near you, please visit our Store Locator.


How can I work for Benefit Cosmetics?

 

Whistle while you work it! We’re always on the lookout for new and incredible talent. Our continued global expansion means that our teams are growing fast, and if you're the type of person who puts the word 'no' before the word 'problem,' then we may have a fabulous opportunity for you.

To learn more about joining the Benefit team, please visit our Careers page.


How can I receive samples?

 

From time to time, samples are available at your local retailer. Unfortunately, we do not mail out samples by request.


Why has my favorite product been discontinued?

 

From time to time, Benefit retires products to make room for new ones. We know that saying "buh-buy" isn't always easy. If this was your favorite, be sure to stock up now and stay tuned for exciting, new beauty solutions to come.


How do I return a product?

 

Please contact the retailer you shopped with and follow their instructions to return your item. Our retail partners are carefully chosen and each have high quality customer service.


Are Benefit products hypo-allergenic?

 

Benefit does not test for or claim that our products are hypo-allergenic (least likely to cause an allergic reaction) or non-comedogenic (does not cause pimples & blackheads). If you have a specific allergy, please review the ingredients which are listed on the product page and contact your general practitioner to determine if a product is suitable for your skin.


Are Benefit products gluten-free?

 

Benefit Cosmetics does not claim to be gluten-free, though we do have products that do not contain gluten ingredients. It should be noted that in spite of all the care we take over the traceability of our raw materials, we cannot guarantee that the raw materials used may not have come into contact accidentally with gluten during their manufacturing process at our suppliers. If you have a specific allergy, please review the ingredients which are listed on the product page and contact your general practitioner to determine if a product is suitable for your skin.

Our principal mission and our duty: to guarantee safe, high quality products for our customers. Committed to upholding the customer's confidence in our products, the LVMH group Benefit Cosmetics’ principal mission and duty is to provide safe, high quality products for our customers, while complying with the strictest legislations throughout the world. LVMH has always endeavored to supply products of consistently high, impeccable quality.


Does Benefit test on animals?

 

Benefit does not test our products on animals.

Since 1989, the Perfumes & Cosmetics companies of LVMH group (including Benefit Cosmetics) have not performed any tests on animals for our products - this was implemented long before the 2013 official ban set by the European Union.

We are deeply committed to the elimination of animal testing. We’re playing a leading role in developing alternative methods through our support of the “Fund for Alternatives to Animal Testing” in the United States. We also actively participate in validation studies of new alternative tests in the framework of the European cosmetics association, Cosmetics Europe. We are one of only a few companies to have invested in creating our own internal department to test raw materials and ingredients to further ensure the quality of our products and the satisfaction of our customers, which is our top priority.

As a result, all Benefit products undergo very strict tolerance tests using non-animal methods during the development of each product to ensure quality and safety prior to market.

Some customers expressed concern regarding the situation in China. Our products are made in Europe and for imported cosmetics, the Chinese health authorities order some test on animals: they require companies to make their products available to be tested in state-certified laboratories for registration purposes only, as it is currently their only recognized method to demonstrate product safety .

We are hopeful that alternative testing methods will be adopted worldwide and we will see an end to animal testing.


Who can I contact about featuring Benefit Cosmetics in my blog or video?

 

Please contact benefitcaresph@benefitcosmetics.com for more information. Thanks!


How can I sign up to receive emails from Benefit?

 

Sign up for e-mails at BenefitCosmetics.com and we’ll treat you like family! Just enter your email at the bottom of this page and click "Join." You’ll get first dibs on new products, invitations to special events, and offers exclusive to Benefit subscribers.


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